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Call Center Customer Service Representative
3 months ago
**CALL CENTER CUSTOMER SERVICE REPRESENTATIVES**
**Non
- Union/Non
- Exempt**
**TJH Medical Services, PC** **a multi-specialty **Physician Practice with 30 locations, offers a full range of medical, diagnostic, and surgical services. We are currently seeking experienced Customer Service Call Center Representatives for immediate f/t opportunities.
**Summary of Responsibilities**:
**Duties & Responsibilities**
- Answering phone calls and making patient appointments in EPIC.
- Interacting with patients in a supportive, caring manner providing exemplary customer service.
- Following specialized scripts to present and deliver patient information and messages when provided.
- Notifying management of problems in making appointments in a timely manner
- Notifies management of problems with phone or EPIC system at the Office level.
- Updating patient demographics and pre-registers in EPIC.
- Utilizing Cisco Systems/EPIC programs in an effective and efficient manner.
- Utilizing resources provided by Call Center management i.e. AMS Connect messages, provider enrollment grid, etc. in an effective, efficient manner.
- Performs other incidental and related duties as required and assigned, and unrelated duties in times of emergency.
**Education and Work Experience**:
- **MUST HAVE minimum 2 years current / recent Medical Office experience.**:
- High School Diploma or GED required.
- Must demonstrate good oral, listening, and written communication skills in English and, if applicable, in Spanish or another second language.
- Able to multitask, learns and assimilate new information and adapt to practice changes quickly.
- Exceptional organizational skills
- Must be able to occasionally lift and/or move up to 25 pounds.
**SALARY: $22/hr. - $24/hr.**
Pay: $21.00 - $23.00 per hour
Expected hours: 37.5 per week
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Application Question(s):
- Do you have the required minimum 2 years Medical Office Experience?
**Education**:
- High school or equivalent (required)
**Experience**:
- Medical office: 2 years (required)
**Language**:
- fluent Spanish, Bengla, Urdu or other non English Language? (preferred)
Work Location: In person
