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Receptionist/dental Clinic

2 months ago

Gibson City, United States Gibson Area Hospital Full time

**GENERAL SUMMARY**

Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and dental support staff. Provides staff support to the Physician in operating the practice computer system including the total dental billing functions.

**GIBSON AREA HOSPITAL& HEALTH SERVICES MISSION STATEMENT**

To provide personalized, professional healthcare services to the residents of the Communities we serve.

**PRINCIPLE DUTIES AND RESPONSIBILITIES**

1. Check in patients, verifying demographic info and making necessary changes in computer, verifying insurance coverage and entering information in the computer.

2. Balance the cash and the receipts, with the encounters. Batch the encounters for data entry.

3. Run credit card batch at end of each day. Check credit card batch compared to TransFirst report.

4. Copy dental records as requested by insurance companies, patient transfers and for legal purposes. The PCP needs to approve release of records before they can be mailed form our facility. Send billing fees for these services according to our guidelines. Scan a copy of the request in the patient’s file.

5. Assist in scheduling follow-up appointments as patient checks-out.

6. Send insurance claims daily with appropriate attachments and narratives.

7. Work e-claims reports and fix warnings or rejected claims daily.

8. Be aware of Provider/Scheduling synergy, understanding doctor’s treatment planning philosophy to better educate and create sense of urgency for the patients.

9. Charge out all necessary procedures and document any uncollected payments on private payment tracking log for follow-up.

**PHYSICAL REQUIREMENTS**
- Requires sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifts files or paper. Complete task with arm in an extended position for an extended period of time.
- Physical strength to perform the following lifting tasks:

- Floor to waist - 30 pounds
- 14” to waist - 40 pounds
- Waist to shoulder - 20 pounds
- Shoulder to overhead - 10 pounds
- Carry 30 pounds for 30 feet
- Push 40 pounds/force for 15 feet
- Pull 40 pounds/force for 15 feet

3. Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, operate a calculator, telephone, copier, dictation recorder, and such other office equipment as necessary.

4. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

5. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.

**REPORTING RELATIONSHIP**

Reports to the Office Manager.

**EDUCATION, KNOWLEDGE AND ABILITIES REQUIRED**
- High School graduation or GED.

**INFECTION EXPOSURE RISK LEVEL**

Category III- Minimum risk - this job does not involve exposure to blood, body fluids, or tissue. You do not perform or help in emergency medical care or first aid as part of your job.

**WORKING CONDITIONS**

1. Work is performed in an office environment.

2. Involves frequent contact with staff, patients, and the public.

3. Work may be stressful at times.

4. Contact may involve dealing with angry or upset people.

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