Customer Success Manager
3 weeks ago
**About PermitFlow**:
We’ve raised $5.5m+ led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more.
Our team is remote first and consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.
***Who you are?**:
- ** B2B Software Customer Success Expert**: You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented.
- ** Customer Focused**: Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understands their business needs and how PermitFlow can fit in to their growth and success.
- ** Thought Leader**: Act as a key player in the CS process, iterating adoption all the way through advocacy.
- ** Analytical**: You're take a data-driven approach and are able to gather, format, and interpret data to leverage in customer conversations.
***What You’ll Do**:
As an early Customer Success Manager at PermitFlow, you’ll work alongside the Head of Customer Success to both support our rapidly-growing customer base and develop and iterate on processes.
- Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers
- Own customer rollout, lifecycle management, renewal and expansion for your book of business
- Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
- Proactively build and project-manage intervention plans for at-risk customers
- Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap
- Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs
***Qualifications & Fit**:
- 2-3 years of experience within the early stage tech startup space
- Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
- Self-motivated and driven, with a passion for building strong customer relationships
- Willing to dive in head first in the face of challenges and ambiguity
- Experience in the construction industry (and ideally permitting) is a strong plus
***Benefits**:
- Competitive salary and equity packages
- Home office & equipment stipend
- Flexible working hours & unlimited PTO
- Health, dental, and vision insurance
Compensation Range: $80K - $110K
-
Customer Success Manager
4 weeks ago
New York, United States Artemis Talent Group Ltd Full timeCustomer Success Manager Location: New York Salary: Up to $170,000 depending on experience Skills : Customer Success, Customer Retention, Relationship Management, Account Management, Up-Selling, Cross-Selling, Compliance, Regulatory Reporting, Trade Surveillance, Market Surveillance, Communication Surveillance Artemis Talent have partnered with a Regulatory...
-
Customer Success Manager
2 weeks ago
New York, United States Thoughtly Full time**Customer Success Manager**: **Location**: Remote or Hybrid (Greenwich Village, NYC) **JOIN US IN BUILDING THE FUTURE OF AI AGENTS.** Hi - we're Thoughtly, the easiest way for businesses to build AI agents to handle their phone calls. We're backed by top investors and partners from New York to San Francisco. This is your opportunity to work at a...
-
Customer Success Manager
7 days ago
New York, United States Thoughtly Full timeJob DescriptionJob DescriptionCustomer Success ManagerLocation: Hybrid (Greenwich Village, NYC)JOIN US IN BUILDING THE FUTURE OF AI AGENTS.Hi 👋 – we're Thoughtly, the easiest way for businesses to build AI agents to handle their phone calls. We're backed by top investors and partners from New York to San Francisco. This is your opportunity to...
-
Customer Success Manager
1 month ago
New York, United States EXPLO Full timeCustomer Success Manager Explo is looking for a Customer Success Manager to help manage and expand current accounts, while building the foundation for our Customer Success Organization as the first Customer Success hire at the company. You should be passionate about working with customers, have a interest in developing processes, and potentially building a...
-
Customer Success Manager
3 weeks ago
New York, United States EXPLO Full timeCustomer Success Manager Explo is looking for a Customer Success Manager to help manage and expand current accounts, while building the foundation for our Customer Success Organization as the first Customer Success hire at the company. You should be passionate about working with customers, have a interest in developing processes, and potentially building a...
-
Manager, Customer Success
23 hours ago
New York, United States Dashlane Full time**About Dashlane** Dashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster,...
-
Customer Success Manager
2 weeks ago
New York, United States Thoughtly Full timeJob DescriptionJob DescriptionCustomer Success ManagerLocation: Remote or Hybrid (Greenwich Village, NYC)JOIN US IN BUILDING THE FUTURE OF AI AGENTS.Hi 👋 – we're Thoughtly, the easiest way for businesses to build AI agents to handle their phone calls. We're backed by top investors and partners from New York to San Francisco. This is your...
-
Customer Success Manager
3 weeks ago
New York, United States Trace One Full timeTrace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...
-
Customer Success Manager
3 weeks ago
New York, United States Trace One Full timeTrace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...
-
Customer Success Manager
1 week ago
New York, United States Trace One Full timeTrace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...
-
Customer Success Manager
3 weeks ago
New York, United States Trace One Full timeTrace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...
-
Customer Success Manager
4 weeks ago
New York, United States Trace One Full timeTrace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...
-
Customer Success Manager
3 weeks ago
New York, United States Integral Ad Science Full timeWe're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team. **What You'll Do**: -...
-
Customer Success Manager
4 days ago
New York, United States Trilogy International Full timeAs a Customer Success Manager, you will play a critical role in driving customer satisfaction and retention. You will be the primary point of contact for our customers, helping them to fully leverage our platform and achieve their business goals. You will work closely with our product, sales, and support teams to ensure a cohesive and excellent customer...
-
Customer Success Manager
7 days ago
New York, United States Vaco Full timeJob Title: Customer Success Manager Location: USA (100% Remote) About Us: Our cilent is a venture-backed organization in hyper-growth mode, headquartered in New York City with all US-based positions being 100% remote. Founded by innovative practitioners to solve massive-scale cybersecurity challenges, they are disrupting the cybersecurity operations market...
-
Customer Success Manager
4 weeks ago
New York, United States FORTE Full timeJob DescriptionJob DescriptionAs a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go-to-Market and Product teams to unify the customer...
-
Customer Success Manager
3 weeks ago
New York, United States FORTE Full timeJob DescriptionJob DescriptionAs a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go-to-Market and Product teams to unify the customer...
-
Customer Success Manager
3 weeks ago
New York, New York, United States Catalyst Inc. Full timeCompany OverviewCatalyst is the world's most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase...
-
Customer Success Manager
3 weeks ago
New York, New York, United States Catalyst Inc. Full timeCompany OverviewCatalyst is the world's most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase...
-
Customer Success Manager
2 weeks ago
New York, United States Confetti LLC Full timeConfetti is looking for a Customer Success Manager (CSM) to join our new and expanding Customer Success team. Pave the journey for the future of corporate events while leading the infrastructure that will support Confetti to achieve predictable revenue. This role will take our large and growing user base of nearly 8,000 customers (20,000+ teams!) and help...