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Associate Director of Operations Technology
3 months ago
**Company Description**
The BTS Associate Director role maintains accountability for ensuring the operational efficiency and effectiveness for all IAI Campus Hosting Operations and Maintenance Support activities in US. This role will maintain responsibility for the overall operational health for all Campus Hosting Infrastructure Operations in their area of responsibility in US.
**Responsibilities**:
- Responsible for overall operations and governance of Infrastructure Operations - Campus Hosting sites in US
- Establish and maintain strategic level working relationships with functional counterparts and key stakeholders.
- Serve as the initial contact point for strategic initiatives initiated by BTS teams that require Campus Hosting support and resources.
- Generate strategies for enhancing operational efficiency and effectiveness as well as ways to improve the quality of service to our Campus Hosting sites.
- Provide guidance and direction to other professionals, acts in a consulting and/or advisory capacity; coordinates resolution of highly complex problems and tasks, and possesses the ability to meet and operate under deadlines.
- Servers as an IAI Campus Hosting escalation contact point for Major Incidents and escalations. Assists with the prioritization and escalation of system recovery issues for major incidents with our Managed Service Providers, cross-functional teams, technology domain teams and Infrastructure teams.
- Manage the relationship with Managed Service Providers, key stakeholders to ensure superior service delivery, maintenance, and support activities for the Infrastructure Operations in our Campus Hosting environments.
- Responsible for compliance with applicable Corporate and IT policies and procedures
- Develop and mentor people leaders and direct reports. Build trust and relationships to help evolve capabilities, methods, standards, best practices, and ways of working.
**Qualifications**
- Bachelor’s degree in Computer Science or related discipline preferred.
- 9+ years combined experience in Information Technology (Hardware: Servers, storage, network, data centers/computer rooms, troubleshooting, customer service, project management, people management, proven experience with ITIL, specifically Incident, Problem and Change management)
- Strong problem solving and critical thinking skills.
- Excellent communication and interpersonal skills
- Up-to-date knowledge of latest Infrastructure Technology
**Additional Information**
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
- This job is eligible to participate in our long-term incentive programs
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
