Partner Success Analyst

2 weeks ago

Bethesda, United States Teaching Strategies, LLC Full time

**Be a Part of our Team**

Join a working family that is dedicated to the mission of the work we do

Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.

**Position Overview**

**Specific Roles & Responsibilities**:

- Provides support to the Partner Success team using various tools such as Salesforce, Pendo, Zoom, Excel, and ChurnZero
- Supports technical backend needs for each of our products
- Identifies opportunities for efficiency and builds solutions toward those opportunities
- Ability to manage several ongoing tasks simultaneously
- Assists the Partner Success onboarding team with routine customer calls and report on product usage analysis
- Hosts scripted weekly webinars for customers
- Works on special projects as determined by Partner Success leadership
- Provides excellent customer service to our partners through written and verbal communication
- Manipulates and verifies validity of data for CRM upload
- Occasional domestic travel required for in-person team, department, and company meetings

**Qualifications**:

- Bachelor's degree preferred.
- Previous experience in a similar role or industry is a plus but not required.
- Strong attention to detail and accuracy in work.
- Excellent organizational and time management skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in Microsoft Office suite (Word, Excel, Zoom, Outlook).
- Strong communication and interpersonal skills.
- Ability to comfortably communicate at multiple levels with customers (i.e. technical/ non-technical /management).
- Customer service experience a plus
- Effective organizational skills
- Effective presentation skills
- Willingness to learn and adapt to new processes and technologies.
- Familiarity with Teaching Strategies products and services a plus, but not required

**Why Teaching Strategies**

At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.

Let's open the door to your career at Teaching Strategies

**Some additional benefits & perks while working with Teaching Strategies**

Teaching Strategies offers our employees a robust suite of benefits and other perks which include:

- Competitive compensation package, including Employee Equity Appreciation Program
- Health insurance benefits
- 401k with employer match
- 100% remote work environment
- Unlimited paid time off (which includes paid holidays and Winter Break)
- Paid parental leave
- Tuition assistance and Professional development and growth opportunities
- 100% paid life, short and long term disability insurance
- Pre-tax medical and dependent care flexible spending accounts (FSA)
- Voluntary life and critical illness insurance

**Teaching Strategies, LLC is committed to creating a diverse workplace and is proud to be an equal opportunity employer of Minorities, all Genders, Protected Veterans, and Individuals with Disabilities.

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