Partner Success Specialist

4 weeks ago

Bethesda, United States Teaching Strategies Full time

Be a Part of our Team

Join a working family that is dedicated to the mission of the work we do

Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.

Position Overview

The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Partner Specialist. This person will focus on redefining consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. Above all, this person must have excellent customer service and communications skills. As the main point of contact for new customers, this individual will be the face of Teaching Strategies and will eventually play an integral part in ensuring that customers choose our products and solutions year after year.

Specific Roles & Responsibilities:

  • Provide "White Glove" customer service to ensure that we're providing customers with an excellent Onboarding experience
  • Manage implementation and onboarding of all new and renewing partners
  • Understand and anticipate customer's needs
  • Identify decision makers, stakeholders, and users for the customer
  • Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live
  • Develop product knowledge expertise in order to guide customers to realize value quickly
  • Project manage new client implementations via email, phone, and web-based tools
  • Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis
  • Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations.
  • Identify churn risks and develop proactive plans to increase customer retention.
  • Conduct onboarding webinars for multiple customers with expert presentation skills.
  • Performance will be measured by overall customer satisfaction metrics as well as retention rates.
  • Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients.
  • Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success
  • Work with the Support and development teams on improving the product based on customer feedback
  • High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.

Qualifications:

  • Experience with Teaching Strategies products and services highly preferred
  • 2-4 years of experience in Customer Support, Customer Success, Onboarding/ Implementation or Account Management with examples of success
  • Bachelor's Degree in business, education or other related areas required
  • Ability to comfortably communicate at multiple levels with customers (i.e. technical/non-technical /management).
  • Experience with Salesforce or another CRM solution is highly desired
  • Superior organizational capabilities and time management skills are a must
  • Must have proven track record and capabilities for delivering excellent customer experiences
  • Must have strong analytical, problem solving and troubleshooting skills
  • Excellent written and verbal communication skills
  • Effective organizational skills
  • Effective presentation skills

Why Teaching Strategies

At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.

Let's open the door to your career at Teaching Strategies

Some additional benefits & perks while working with Teaching Strategies

Teaching Strategies offers our employees a robust suite of benefits and other perks which include:

  • Competitive compensation package, including Employee Equity Appreciation Program
  • Health insurance benefits
  • 401k with employer match
  • 100% remote work environment
  • Unlimited paid time off (which includes paid holidays and Winter Break)
  • Paid parental leave
  • Tuition assistance and Professional development and growth opportunities
  • 100% paid life, short and long term disability insurance
  • Pre-tax medical and dependent care flexible spending accounts (FSA)
  • Voluntary life and critical illness insurance

Teaching Strategies, LLC is committed to creating a diverse workplace and is proud to be an equal opportunity employer of Minorities, all Genders, Protected Veterans, and Individuals with Disabilities.

  • Partner Success Specialist

    4 weeks ago

    Bethesda, United States Teaching Strategies, LLC Full time

    Job DescriptionJob DescriptionBe a Part of our Team!Join a working family that is dedicated to the mission of the work we do!Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate...

  • Partner Success Analyst

    2 weeks ago

    Bethesda, United States Teaching Strategies, LLC Full time

    Job DescriptionJob DescriptionBe a Part of our Team!Join a working family that is dedicated to the mission of the work we do!Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate...

  • Partner Success Analyst

    2 weeks ago

    Bethesda, United States Teaching Strategies, LLC Full time

    Job DescriptionJob DescriptionBe a Part of our Team!Join a working family that is dedicated to the mission of the work we do!Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate...

  • Partner Success Analyst

    4 days ago

    Bethesda, MD, United States Teaching Strategies, LLC Full time

    Job Description Job Description Be a Part of our Team! Join a working family that is dedicated to the mission of the work we do! Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that...

  • Customer Success Manager

    1 month ago

    Bethesda, United States Education Week Full time

    Education Week, a nonprofit media organization that provides news on K-12 American education, is seeking a Customer Success Manager to join its Marketing team. Job Summary The Customer Success Manager is ultimately responsible for enterprise customers' post-sale experience through customer onboarding, utilization, adoption, engagement, churn, retention,...

  • Customer Success Manager

    2 months ago

    Bethesda, United States Education Week Full time

    Education Week, a nonprofit media organization that provides news on K-12 American education, is seeking a Customer Success Manager to join its Marketing team. Job Summary  The Customer Success Manager is ultimately responsible for enterprise customers’ post-sale experience through customer onboarding, utilization, adoption, engagement, churn,...

  • Customer Success Manager

    1 month ago

    Bethesda, United States Education Week Full time

    Job DescriptionJob DescriptionEducation Week, a nonprofit media organization that provides news on K-12 American education, is seeking a Customer Success Manager to join its Marketing team.   Job Summary The Customer Success Manager is ultimately responsible for enterprise customers’ post-sale experience through customer onboarding, utilization,...

  • Customer Success Manager

    7 days ago

    Bethesda, United States Collage Group Full time

    Job Description Job Description Customer Success Manager Location: Hybrid, 2 days/week in Bethesda, MD office Overview: Collage Group is the leading Cultural Intelligence Platform supporting 250+ iconic US brands. We empower brands to engage effectively in today’s diverse marketplace by providing cultural insights and best practices, helping organizations...

  • Specialist / Sr. Specialist, Clean Energy

    1 day ago

    Bethesda, United States DAI Full time

    Job TitleSpecialist /Sr. Specialist, Clean Energy Grade:P5/P6 Department:USG, Development Innovations Reports to:Senior Director, Water and Energy Date:May 2024 DAI is a global development company with corporate offices in the United States, the United Kingdom, EU, Nigeria, Colombia, Pakistan, and Palestine and project operations worldwide. We...

  • Sr. Client Service Specialist

    1 week ago

    Bethesda, United States AHT a Baldwin Risk Partner Full time

    AHT Insurance is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take...

  • Customer Success Manager

    7 days ago

    Bethesda, United States Collage Group Full time

    Job DescriptionJob DescriptionCustomer Success ManagerLocation: Hybrid, 2 days/week in Bethesda, MD officeOverview:Collage Group is the leading Cultural Intelligence Platform supporting 250+ iconic US brands. We empower brands to engage effectively in today’s diverse marketplace by providing cultural insights and best practices, helping organizations...

  • Customer Success Manager

    5 days ago

    Bethesda, United States Collage Group Full time

    Job DescriptionJob DescriptionCustomer Success ManagerLocation: Hybrid, 2 days/week in Bethesda, MD officeOverview:Collage Group is the only cultural intelligence engine that fuses consumer, industry, and brand data to provide brands with insights on the why behind consumers’ behaviors – so they can act quickly to fuel growth. Are you an expert in...

  • Sr. Client Service Specialist

    7 days ago

    Bethesda, United States AHT a Baldwin Risk Partner Full time

    AHT Insurance is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take...

  • Account Director, Customer Success

    1 week ago

    Bethesda, United States Collage Group Full time

    Collage Group is seeking an Account Director to join our innovative and growing Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics? Do you have commercial experience driving retention and expansion for a SaaS platform in the...

  • Account Director, Customer Success

    7 days ago

    Bethesda, United States Collage Group Full time

    Collage Group is seeking an Account Director to join our innovative and growing Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics? Do you have commercial experience driving retention and expansion for a SaaS platform in the...

  • Account Director, Customer Success

    1 week ago

    Bethesda, United States Collage Group Full time

    Collage Group is seeking an Account Director to join our innovative and growing Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics? Do you have commercial experience driving retention and expansion for a SaaS platform in the...

  • Director, Partner Management

    2 months ago

    Bethesda, Maryland, United States Bethesda Marriott Full time

    Job Number Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAs a member of the Partner Management and New Business Products team, the Director, Partner Management & New Business...

  • Senior Vice President, Customer Success, Remote

    2 days ago

    Bethesda, United States Aledade, Inc. Full time

    The SVP, Customer Success will lead the customer-focused arm of Aledade’s Performance team, ensuring a delightful experience for all independent primary care practices that Aledade partners with while driving effectiveness in our performance and efficiency in our delivery. Aledade currently serves 1,800 practices across 46 states, caring for over 2.1...

  • Research and Evaluation Specialist

    1 month ago

    Bethesda, United States Links Global Full time

    Links Global seeks a highly motivated and detail-oriented Research and Evaluation Specialist to join our team. The successful candidate will be crucial in designing, implementing, and overseeing research projects and evaluation initiatives. The position requires strong analytical skills, the ability to synthesize complex data, and a commitment to producing...

  • Senior Vice President, Customer Success, Remote

    1 week ago

    Bethesda, United States Aledade, Inc. Full time

    The SVP, Customer Success will lead the customer-focused arm of Aledade's Performance team, ensuring a delightful experience for all independent primary care practices that Aledade partners with while driving effectiveness in our performance and efficiency in our delivery. Aledade currently serves 1,800 practices across 46 states, caring for over 2.1 million...