Manager, CRM and Integration

2 weeks ago

Santa Clarita, United States Princess Cruises Full time

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

We’re looking for an amazing Manager, CRM & Integration to fill this role, which is based in our Santa Clarita office. You’ll be responsible for implementing new software and expanding the team to support necessary skillsets. You’ll provide technical mentorship to ensure development cycles maintain pace and accuracy, as well as creating and maintaining technical documentation. You’ll ensures appropriate cross-training and technical support is in place for all team positions. You’ll work closely with business stakeholders, vendors, and other IT teams to provide communication and transparency of team efforts and challenges.

Here’s a summary of what Princess is looking for in its CRM & Integration Manager. Is this you?

**Responsibilities**
- Provide technical leadership and large-scale development in CRM and Integration tracks
- Mentor employees on software, processes, and best practices
- Maintain data integrity and governance processes
- Manage backlog of enhancements with Agile development process
- Provide system and business knowledge, including upgrade recommendations
- Coordinate development efforts with outside vendors

**Requirements**:

- Bachelor’s Degree
- Minimum 5 years exp leading IT teams
- Minimum 5 years exp in Salesforce development
- Minimum 2 years exp in Mulesoft development
- Coordination of parallel development tracks with vendors and internal initiatives
- Solid communication skills with business stakeholders and execs
- Experience in leading a CRM environment
- Strong leadership skills in a fast-paced development environment
- Strong history of creating and enforcing governance principles
- Experience in migrating into new Salesforce and Mulesoft deployments
- Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

**Please note that this position is Hybrid, based in our Santa Clarita or Fort Lauderdale offices.**

**What You Can Expect**
- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives

**Our CultureStronger Together**

**Americans with Disabilities Act (ADA)**

**#PCL

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