IT Support Specialist

4 weeks ago

Beverly Hills, United States Cloud5 Communications Full time

Cloud5 is pleased to announce the launch of our new Managed Services division, providing 24/7 service desk solutions to the hospitality industry.

We are currently seeking a onsite **IT Support Specialist** who is responsible for Proactively supporting and assisting business units with Information Technology related issues. Developing a good understanding of business IT infrastructure.

**PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to**:

- Report directly to the Director of IT on all matters affecting Information Technologies.
- Proactively support hotel guests with any IT related issues within the guest rooms, function rooms or public areas within the hotel.
- Proactively support hotel staff with any IT related issues within their role and/or department.
- Ensure that guest-facing departments (e.g. Telecommunications, Guest Relations, Duty Managers) are adequately trained and confident to support the IT Department with regular, basic and consistent guest IT requests in absence of IT Manager/Director. Monitor and support all interfaces and escalate any issues to the Director of IT and 3rd party providers if and when necessary but no later than 5 working hours if the problem is not resolved.
- Evaluating user needs and system functionality and ensuring that IT facilities meets the needs.
- Provide support and assistance on all IT related projects.
- Coordinate the timely repair and return of any faulty systems or item of equipment.
- Maintain all printers, faxes, photocopiers, scanners, and credit card terminals and coordinate quarterly preventative maintenance.
- Inspect all Uninterrupted Power Supply (UPS) units every six months and log inspections for audit purposes.
- Ensure all software is properly licensed and recorded and that software licenses are held in a safe and secure location.
- Ensure that all systems are covered by the proper maintenance contracts.
- Scheduling upgrades and security backups of hardware and software systems.
- Providing secure access to the network for remote users as per MHG IT standards.
- Offering users appropriate support and advice.
- Managing crisis situation, which may involve complex technical hardware or software problems.
- Keeping up to date with the latest technologies.
- Administrating and implementing all computer related technologies, including network security, internet operations and software upgrades.
- Provide support our LAN/WAN infrastructure, Virtual infrastructure, be involved in systems deployment and to ensure existing technology is used to its best potential.
- Ensure that all and every support issue is logged in the Company’s IT Helpdesk system and support requests are tackled in a timely fashion in accordance with our technical Support Process and SLA’s, coordinating testing and deployments.
- Creating and maintaining systems support documentation, procedures and other information useful to the smooth and efficient operation of information systems.
- Always acts in a professional and courteous manner representing the company’s highest standards of business conduct; exhibits a positive attitude, sharing information with co-workers as appropriate and works to promote a cooperative, productive teamwork environment.
- To document business workflows and any changes that need to be implemented and communicate

**QUALIFICATIONS**
- High school diploma or equivalent
- 1-2 years of experience in customer service or technical support
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in using Microsoft Office Suite
- Relevant certifications can provide an advantage, such as CompTIA A+, ITIL, HDI, or other technical certifications linked to the organization's technology stack.
- Experience with hospitality-focused technologies is preferred but not required.
- Ability to work on a flexible shift schedule, especially during the beginning of our launch

**It is the policy of Cloud5, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.**

**Job Types**: Full-time, Temp-to-hire

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Technical support: 2 years (preferred)
- Customer service: 2 years (preferred)

Ability to Relocate:

- Beverly Hills, CA 90209: Relocate before starting work (preferred)

Work Location: In person

  • IT Support Specialist

    2 weeks ago

    Beverly Hills, United States POST Real Estate Group Full time

    **Company Overview** Headquartered in Los Angeles, CA and established in 2007, Post Investment Group (“POST”) is a vertically integrated investment holding company operating within three primary industry segments: Real Estate Investments and Services, Store Front Based Consumer Service Franchising and CPG. Together with all affiliates, Post owns ten...

  • Bank Sales Support Specialist

    2 days ago

    Beverly Hills, United States First Citizens Bank. Full time

    **Overview** **Forever Strong**. What sets First Citizens apart? Strong leadership, enduring values, and a commitment to helping people and businesses prosper. First Citizens Bank has an opportunity for a Sales Support Specialist (Business/Commercial Lending Assistant). We are hiring banking professionals who have had proven success in their past careers,...

  • Community Support Specialist

    2 months ago

    Beverly, United States NFI Massachusetts Full time

    ** Community Support Specialist** **Job Category****:** Direct Care **Requisition Number****:** COMMU002912 Showing 1 location **Job Details** **Description** NFI Massachusetts., Inc, a non-profit human service agency, is currently seeking a Community Support Specialist to provide support to individuals with Developmental Disabilities in the Beverly/Salem...

  • Community Support Specialist

    4 weeks ago

    Beverly, United States NFI Massachusetts Full time

    ** Community Support Specialist** **Job Category****:** Direct Care **Requisition Number****:** COMMU002912 Showing 1 location **Job Details** **Description** NFI Massachusetts., Inc, a non-profit human service agency, is currently seeking a Community Support Specialist to provide support to individuals with Developmental Disabilities in the Beverly/Salem...

  • Desktop Support Specialist

    4 weeks ago

    Beverly Hills, United States Crescent Solutions Full time

    This is a one month contract which could turn into a longer opportunity. What You Will DoProvide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup.Field incoming help requests from end users via both telephone and e-mail in a courteous manner.Support users with on-site technical issues and provide remote...

  • Desktop Support Specialist

    1 month ago

    Beverly Hills, United States Crescent Solutions Full time

    This is a one month contract which could turn into a longer opportunity. What You Will DoProvide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup.Field incoming help requests from end users via both telephone and e-mail in a courteous manner.Support users with on-site technical issues and provide remote...

  • Desktop Support Specialist

    4 weeks ago

    Beverly Hills, United States Crescent Solutions Full time

    This is a one month contract which could turn into a longer opportunity. What You Will DoProvide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup.Field incoming help requests from end users via both telephone and e-mail in a courteous manner.Support users with on-site technical issues and provide remote...

  • Desktop Support Specialist

    4 weeks ago

    Beverly Hills, United States Crescent Solutions Full time

    This is a one month contract which could turn into a longer opportunity. What You Will DoProvide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup.Field incoming help requests from end users via both telephone and e-mail in a courteous manner.Support users with on-site technical issues and provide remote...

  • Billing Specialist

    2 weeks ago

    Beverly Hills, United States Physical Therapy Specialists Of Beverly Hills Full time

    Overview: **Physical Therapy Specialist**, a member of the Confluent Health family, is looking for a Full Time Billing Specialist to join our team!** At** **Physical Therapy Specialist** **you’ll find an amazing culture because we want our employees to love coming to work and do what they love - helping our patients get back to their everyday lives. We...

  • Billing Specialist

    1 week ago

    Beverly Hills, United States Physical Therapy Specialists Of Beverly Hills Full time

    Overview: **Physical Therapy Specialist**, a member of the Confluent Health family, is looking for a Full Time On Site Billing Specialist to join our team!** At** **Physical Therapy Specialist** **you’ll find an amazing culture because we want our employees to love coming to work and do what they love - helping our patients get back to their everyday...

  • Information Technology Support Specialist

    1 week ago

    Beverly, United States Planet Technology Full time

    IT Specialist - Must have 5+ years of experience in IT SupportHybrid in Beverly, MA at 2 days onsite & 3 days remote per weekContract at 9+ months & potential for permanent/FTE conversionJob Description:We are seeking an experienced IT Specialist for a six-month contract position. The ideal candidate will have a combination of Technical and Administrative...

  • Information Technology Support Specialist

    5 days ago

    Beverly, United States Planet Technology USA Full time

    IT Specialist - Must have 5+ years of experience in IT SupportHybrid in Beverly, MA at 2 days onsite & 3 days remote per weekContract at 9+ months & potential for permanent/FTE conversionJob Description:We are seeking an experienced IT Specialist for a six-month contract position. The ideal candidate will have a combination of Technical and Administrative...

  • Information Technology Support Specialist

    1 week ago

    Beverly, United States Planet Technology Full time

    IT Specialist - Must have 5+ years of experience in IT SupportHybrid in Beverly, MA at 2 days onsite & 3 days remote per weekContract at 9+ months & potential for permanent/FTE conversionJob Description:We are seeking an experienced IT Specialist for a six-month contract position. The ideal candidate will have a combination of Technical and Administrative...

  • Information Technology Support Specialist

    5 days ago

    Beverly, United States Planet Technology USA Full time

    IT Specialist - Must have 5+ years of experience in IT Support Hybrid in Beverly, MA at 2 days onsite & 3 days remote per week Contract at 9+ months & potential for permanent/FTE conversion Job Description: We are seeking an experienced IT Specialist for a six-month contract position. The ideal candidate will have a combination of Technical and...

  • Systems Specialist

    5 days ago

    Beverly Hills, United States Dorchester Collection Full time

    **Position Overview**: **Who we are**: **Our Hotels **:We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage...

  • PPC Specialist

    2 weeks ago

    Beverly Hills, California, United States gpac Full time

    Job Description With our firm's continuous growth, we are excited to expand our dynamic marketing team by inviting an experienced PPC Specialist to join us. We are a personal injury law firm located in California, known for our commitment to excellence and our dedication to the clients we serve. Specializing in advocating for individuals who have suffered...

  • Support Specialist

    3 weeks ago

    Vernon Hills, United States Richard Wolf Full time

    Richard Wolf Medical Instruments Corporation is currently seeking an SAP Support Specialist. The SAP Support Specialist provides first-class, team **REQUIREMENTS AND RESPONSIBILITIES**: - Applies systems analysis techniques and procedures to ensure maximum uptime for SAP users. - Involved with hardware-, software - Works closely with the SAP Support...

  • Imaging Specialist

    2 weeks ago

    Beverly Hills, United States Insight Global Full time

    Required Skills and Experience *-3+ years of experience in healthcare information systems.-Sophisticated technical and functional knowledge of assigned information systems.-Project management experience leading projects in previous roles.-HS DiplomaNice to Have Skills and Experience-Preferred experience in RadOnc (Radiology Oncology), Neurology, Endoscopy,...

  • Behavioral Support Specialist

    2 months ago

    Beverly, United States ProPivotal Full time

    Behavioral Support Specialist ($25/hr) Are you passionate about making a difference in the lives of others? We are seeking a dedicated Behavioral Support Specialist to join our team. This rewarding role offers competitive compensation at $25 per hour and an opportunity to positively impact individuals in need of behavioral support.What we are looking...

  • Client Relations Specialist

    1 week ago

    Beverly Hills, United States Carpenter & Zuckerman Full time

    Company Description Carpenter & Zuckerman is a team of experienced personal injury lawyers who are dedicated to delivering justice to injury victims. Based in Beverly Hills, CA, our firm combines legal expertise with compassion to ensure our clients receive the support they deserve. Role Description This is a full-time on-site role for a Client Relations...