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Desktop Support Specialist

4 months ago

Beverly Hills, United States Crescent Solutions Full time

This is a one month contract which could turn into a longer opportunity.


What You Will Do

  • Provide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup.
  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
  • Support users with on-site technical issues and provide remote support to our global userbase.
  • In the event that a user issue cannot be resolved, you'll work with senior analysts and escalate internally.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Test fixes to ensure problem has been resolved.
  • Perform post-resolution follow-ups to help requests.


What You Will Need

  • 2+ years of IT experience, preferably in a technical field (industry certifications a plus)
  • Must be intelligent, inquisitive, confident and energetic
  • Must be able to encounter unfamiliar technologies, applications and situations, figure them out, and provide solutions that match both our clients' and our company's needs
  • Must be organized, dependable and detail-oriented
  • Must be able to meet deadlines and SLAs in a fast-paced, agile environment
  • Must have excellent verbal and written communication skills
  • Familiarity with working from a ticketing system as part of a larger team.
  • Understanding of how to deliver quality service while adhering to service level agreements (SLAs).
  • Strong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows 10, MacOS, and Microsoft Office 365.
  • Proven troubleshooting methodology and a desire to solve challenges
  • Basic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and video conferencing.
  • Basic understanding of networking principals (IP addressing, subnets, routing, switching).
  • Working knowledge of antivirus, backups, and virtualization.
  • Basic Printer and telephone troubleshooting
  • Exceptional problem-solving skills.
  • A strong desire to learn from our existing engineering team while being self-motivated to deliver exemplary service and find timely solutions to the problems we need to solve for our customers.


What You Will Get

  • The unique and exciting opportunity to work at one of the leading global entertainment companies
  • Access to the tools, leadership, and resources you'll need to create and drive a center of excellence
  • The opportunity to do the best work of your career
  • Competitive benefits and programs to support your well-being