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Information Technology Support Specialist

3 months ago

Beverly, United States Planet Technology USA Full time

IT Specialist - Must have 5+ years of experience in IT Support

  • Hybrid in Beverly, MA at 2 days onsite & 3 days remote per week
  • Contract at 9+ months & potential for permanent/FTE conversion

Job Description:

We are seeking an experienced IT Specialist for a six-month contract position. The ideal candidate will have a combination of Technical and Administrative skills to provide end-user support, manage IT systems, and enhance the overall tech support experience for our end-users. Your technical knowledge will come into play as you will be supporting technical people.

Requirements:

  • At least five years of IT experience, including desktop support and system administration
  • Strong communication, writing, and administrative skills
  • Proficiency in working with spreadsheets and technical documentation
  • Familiarity with Windows 10/11, Active Directory, and Office 365; Business applications and basic networking skills are a plus
  • Ability to prioritize customer satisfaction and communicate effectively with end-users
  • Experience in correcting and improving MSP service quality is desirable
  • Company going through a major technology transformation

Responsibilities:

  • Provide administrative support for our technical team
  • Manage calendars, schedule meetings, and respond to emails
  • Perform other administrative tasks as assigned
  • Utilize your technical knowledge to support the technical team as needed
  • Manage the onboarding and offboarding processes for new hires, including user setup, support, termination, and login issue resolution
  • Collaborate with vendors and participate in purchasing IT goods and services
  • Perform financial spreadsheet work and IT-related systems inventory tasks
  • Develop and write IT policies and procedures
  • Work with Windows 10/11, Active Directory, and Office 365
  • Monitor and respond to incoming support requests, triage issues, and coordinate with appropriate team members to resolve problems
  • Over-communicate with end-users to ensure their satisfaction with tech support and direct the MSP in improving their service quality
  • Complete administrative tasks, such as managing calendars, scheduling meetings, and responding to emails
  • Provide training to end-users on basic technical issues and new technologies
  • Manage IT projects from initiation to completion
  • Proactively identify and recommend system improvements to enhance end-user experience