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Club Manager
4 months ago
**About Common House**:
Common House is a gathering space that cultivates community through unique programming, thoughtful design, and fine dining. Today, we have Houses in Richmond's Arts District and Chattanooga's Southside, in addition to our flagship location on Charlottesville's historic Downtown Mall. As we continue to expand to mid-sized cities throughout the country, we're building a family of professionals, dedicated to sharing our vision of comfort and community.
**Core Values**:
- Hospitality
- Fun
- Integrity
- Excellence
- Teamwork
- Flexibility
**Member & Guest Experience**
- Managing daily floor operations and soliciting member feedback to optimize guest satisfaction and the member experience
- Working with the General Manager and peers in upholding standards of excellence
- Using our systems and tools to collect information and preferences about guests to better serve them upon future visits
- Driving speed and efficiency of service while upholding standards
- Forging connections with membership, and encouraging the same of the team
**Service & Employee Relations**
- Displaying a hands-on approach to teamwork and shift running
- Always striving for excellence with a "can do" attitude
- Upholding service standards through leadership and frequent communication with all team members
- Identifying opportunities in service to implement solutions and strengthen established service standards
- Ensuring scheduled staff are present, on time, and monitor any overtime and avoidable payroll discrepancies
- Assisting in all aspects of service during scheduled shifts, and work with Concierge Manager to effectively communicate ways to enhance the club to the administrative team
- Maintaining open communication between the kitchen and Front of House teams
**General and Administrative Conduct**
- Operating the club in full compliance with ABC regulations.
- Operate the bar program in full compliance with Health Department regulations.
- Adhere to all employee policies outlined our Employee Handbook
- Maintaining par levels of daily operating supplies and collateral
- Maintains proper count of cash registers and performs nightly audits
**Qualifications**:
- At least 2+ years of hospitality management experience
- Rely on strong organizational ability
- Positive demeanor, self-motivated, a willingness to learn and adjust
- Teamwork mentality between FOH, BOH and admin team
**Perks**:
- Benefits package including:
- Health insurance with employer contribution
- Dental/Vision insurance
- 401K
- Basic Life Insurance
- 3 weeks paid time off
- Sick pay
- Extended emergency leave of absence coverage
- Free membership and 50% employee discounts
- Potential to grow with a rapidly expanding company with potential relocation options
