Clerical Associate

1 week ago

New York, United States NYC Health + Hospitals Full time

**About NYC Health + Hospitals**:
Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

**Work Shifts**:
**8:00 A.M - 4:00 P.M**

**SUMMARY** **OF** **DUTIES** **AND**

**RESPONSIBILITIES**:

- Registers patients according to department's workflow, ensuring proper insurance verification, and greets all customers in a professional, friendly manner and assist patients and their relatives: This includes demographic & emergency contact collection, insurance information & verification, MSPQ and Copay collections. Also, correction of registration related work queue issues. Adheres to and ensures that all patients are registered in compliance with Emergency Medical Treatment and Labor Act (EMTALA).
- Adheres to and ensures that all patients are registered in compliance with Emergency Medical Treatment and Labor Act (EMTALA).
- Works closely with Team members including medical staff, ancillary staff, nursing staff and other internal and external customers. Maintains positive relationships with all customers (e.g. patients, significant others, physicians, nurses and associates).
- Responds to emergency plans as directed by the department unit responsibilities. Interacts with nursing team, doctors, and other medical personnel for patient care such as Social Worker and Care/Case Manager.
- Understands downtime processes and prepares downtime charts for patients including the following: Patient intake form, Medical Record number acquisition, wrist band preparation, executing and labeling consent forms, etc.
- Screens charts for completeness, ensuring that all registration documents are properly completed and signed.
- Answers and manages telephone calls and intercom, relaying information to the appropriate personnel on the Unit.
- Correctly scans patient documents into the system (e.g. ID, Insurance Cards, etc.)
- Maintains an adequate supply of downtime related documents.
- Communicates with medical staff, other departments and outside agencies while maintaining confidentiality.
- Assisting Law Enforcement personnel with information of victims of accidents, violence and terrorist acts, when appropriate to do so.
- Ensures adherence to proper infection control, OSHA and safety standards.
- Operates the copier, performs minor trouble shooting and requesting service when machines need more than routine maintenance/attention.
- Provide coverage for 0.5 Rest Period and 1 Hour lunch break without disrupting the workflow.
- Directs visitors to the patients' rooms as needed.
- Supervises Clerical Associate Level II when called to do so.
- Performs other related duties as assigned.

**Responsibilities**:
1. A high school diploma or its educational equivalent; and

2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

**How To Apply**:
NYC Health and Hospitals offers a competitive benefits package that includes:

- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week.
- Retirement Savings and Pension Plans.
- Loan Forgiveness Programs for eligible employees.
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts.
- College tuition discounts and professional development opportunities.
- Multiple employee discounts programs.

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