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Host/ Hostess

2 months ago

Kissimmee, United States BCC ROLLING OAKS LLC Full time

**SUMMARY OF POSITION**

The Host/ Hostess position is the first and last contact that will greet all guests in person or by telephone, take accurate reservations using the reservation system and communicate and accommodate all guest requests. Must be knowledgeable of restaurant menus, Open Table, special events, the property, and its personnel.

**ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO**:

- Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting.
- Maintain neat and clean workstations during service.
- Schedules dining reservations and arrange special services for diners using the reservation system.
- Seat guests and presents the menu and any specials seats (according to company standards.)
- Escort guests to the tables and assist in seating.
- Maintain complete knowledge of scheduled daily activities and in-house groups.
- Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets concept/company standards.
- Monitor the open dining sections of the restaurant for empty and cleaned tables while estimating wait times for guests.
- Monitor the guest waiting list and ensure their needs are met while waiting.
- Answers all calls with proper telephone etiquette.
- Maps floor plan and staffing assignment with management prior to the shift.
- Assists guests with coats, directions, special requests, valet, etc.
- Communicates daily covers for each meal period to the F&B team.
- Keeps all menus current, clean, in good condition, and ready to use.
- Being a Brand Ambassador at all times.
- Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas, and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup, and mustard bottles, etc.)
- Assist in keeping the lounge area clean and organized at all times.
- Makes sure entry doors are clean, free of debris, and inviting.
- Ensure that seating is fair for all service staff.
- Other duties as assigned.
- Check the surroundings to make sure all items are in order such as lights, music, entrance display, signs, mirrors and windows, plants, restrooms, floors and carpets, temperature, etc.
- Check with the Manager or Chef to learn the specials.
- Ask questions on food items that you are not sure of.
- Speak and write fluently in English & Spanish.
- Self-motivated and resourceful, with the proven ability to multi-task and operate successfully under tight deadlines and time pressures.
- Enjoys a fast-paced, dynamic, challenging, and team-oriented work environment.
- Computer literate.
- Strong writing, reading, listening, and speaking communications skills.
- Able to work evenings, weekends, and Holidays.
- Outstanding Customer service.
- Strong ability to motivate and establish a teamwork environment.
- Be familiarized with Open Table.
- Exceptional phone etiquette.
- Successfully pass Host/ Hostess Certification exam.

**SKILLS**
- Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
- Knowledge of restaurant operations and guest relations.
- Ability to remember, recite and promote the variety of menu items.
- Ability to effectively solve customer complaints and concerns in a friendly and positive manner.
- Very effective organizational skills.
- Refined verbal communication skills.
- Time management skills
- Ability to work with Open Table
- Ability to approach passing guests to drive revenue.

**PERSONAL ATTRIBUTES**
- Be honest, trustworthy, and respectful.
- Possess cultural awareness and sensitivity.
- Be flexible in regard to schedule.
- Demonstrate sound work ethics.

**PHYSICAL DEMANDS**
- The usual and customary methods of performing the job's functions require lifting, carrying, pushing, and/or pulling; some stooping, kneeling, and significant fine finger dexterity.
- Able to stand for the entire shift and to lift and/or move up to 25 pounds occasionally.

**ENVIRONMENTAL CONDITIONS**
- The incumbent is located in a busy, open area office. The incumbent is faced with constant interruptions.
- Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.

**SENSORY DEMANDS**
- Normal sense of smell, taste, touch, and sound.
- Normal vision range. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, or colors.

**MENTAL DEMANDS**
- The incumbent must also deal with a wide variety of people on various issues.
- Knowledge is required to perform basic math, including calculations using fractions, percentages, and/or ratios; read a variety of manuals, write documents following prescribed formats, and/or present information to others; and understand complex, multi-step written and oral instructions.

**EQUAL EMPLOYMENT OPPORTUNITY**

Estefan Kitchen provides e