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Starlink Enterprise Account Manager

4 months ago

Hawthorne, United States SpaceX Full time

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

**STARLINK ENTERPRISE ACCOUNT MANAGER**

**RESPONSIBILITIES**:

- Act as the primary point of contact for a robust portfolio of assigned enterprise customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:

- Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
- Building relationships to identify requirements and manage expectations
- Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
- Retaining and growing the value of accounts
- As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
- Serve as the team's internal expert in a particular vertical (aviation, cellular backhaul, maritime, etc.), shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical in partnership with other teams
- Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

**BASIC QUALIFICATIONS**:

- Bachelor's degree in engineering or business; OR high school diploma/equivalency and 6+ years of business development, operations, engineering, or account management experience
- 3+ years of consulting or project management experience
- 3+ years of experience working with customers to support a technical product/service

**PREFERRED SKILLS AND EXPERIENCE**:

- Advanced knowledge of the telecommunications business, network management, new technology trends, network rollouts and the ability to translate this into complex solutions for customers
- 5+ years' experience working with a large global organization in strategic sales, account or relationship management
- Expertise in navigating and growing a pipeline of existing complex global customer accounts while maintaining a high level of customer satisfaction
- Significant knowledge or experience in one or more of the following industries: maritime, aviation, mobile backhaul, satellite communications
- Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
- Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
- Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology
- Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
- Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
- Ability to negotiate successfully, especially after a contract is signed
- Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels
- Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules

**ADDITIONAL REQUIRMENTS**:

- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- Availability and willingness to travel as needed to customer sites and meetings

**COMPENSATION AND BENEFITS**:
Pay Range:
Enterprise Account Manager: $110,000.00 - $150,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.

**ITAR REQUIREMENTS**:

- To conform to U.S. Government export regulations, ap