Operational Resiliency Quality Assurance

2 weeks ago

Tempe, United States Northern Trust Corp. Full time

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

1LOD Quality Assurance Partner

SUMMARY

The 1LOD Quality Assurance Partner will support the Operational Assurance Program and is responsible for ensuring Northern Trust’s services, processes, and systems meet predefined quality standards and regulatory requirements. The Quality Assurance Partner will play a critical Risk Management role by preventing/minimizing impact of errors, mitigating risks, and ensuring quality service delivery.

MAJOR DUTIES- Lead the development and execution of action plans aimed at reinforcing business processes and workflows, while also defining clear roles and responsibilities for creation, validation, tracking and closure of plans- Perform risk-based testing to assess business processes are meeting defined objectives- Monitor business risks associated with the first line of defense through metrics, reporting, data correlation, and control testing- Collaborate with risk management and business continuity / resiliency teams to align quality assurance initiatives with resilience strategies- Analyze issue and incident management reports to identify patterns and areas for improvement- Ensure risks and issues are documented, tracked, and reported in a timely manner- Lead projects with manageable risks and resource requirements- Acts as a support for colleagues with less experience- Monitor and analyze impact of new Products and Organizational change

KNOWLEDGE/SKILLS- Expert knowledge of quality management principles and frameworks- Strong understanding of risk management industry regulations and standards that impact quality assurance practices- Strong understanding of data analytics and related quality assurance tools, software and technology to monitor and improve quality- Ability to analyze data, processes, and systems to identify areas for improvement to solve complex quality related issues- Applies knowledge of key business drivers and the factors that maximize department performance- Thorough understanding and knowledge of resiliency regulations, jurisdictional requirements and guidelines for financial services organizations- Strong collaboration and communication skills

EXPERIENCE- Bachelor’s Degree or commensurate related job experience- 5+ years of related experience in Quality Assurance- Experience of working in rapidly changing and ambiguous work environment- Proficiency in Microsoft Word, Excel, and PowerPoint- Demonstrated ability to collaborate cross-functionally to achieve measurable results- Manages related teams, sets team priorities, and allocates resources to align with business objectives

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

Reasonable accommodation


We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

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