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Quality Assurance Manager
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Job Title: Quality Assurance ManagerDepartment: QualityReports To: VP/General ManagerRevision Date: 5/24/2024Location: Chandler, AZCompany OverviewImagine working for a company that protects the most important thing in your life, your family. At Comtech, we strive to create bleeding-edge communications systems across our next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world.Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world's most innovative communications solutions All while helping our employees achieve the dream of a rewarding career. But before you can achieve a dream, you've got to get it off the ground. That's what Comtech's internship program helps you do, achieve lift off. Are you ready?Job Summary:The Quality Assurance Manager will lead our quality assurance department, overseeing all QA activities from product development through to manufacturing and deployment. The ideal candidate will have a strong background in quality assurance within the satellite communications or related high-technology manufacturing industries. They will be responsible for developing and implementing quality assurance policies, managing QA teams, and ensuring compliance with international quality standards and regulatory requirements.Key Responsibilities:• Develop, implement, and maintain a comprehensive quality assurance program that aligns with industry standards and regulatory requirements.• Lead the QA and cross-functional teams in key quality processes such as MRB, CAPA, and other investigations; inspection of materials and products; and the review of production processes including internal process audits.• Collaborate with the engineering and production teams to incorporate quality standards into product design and manufacturing processes.• Conduct audits of manufacturing processes and quality systems, identifying areas for improvement and implementing corrective actions.• Manage the resolution of product quality issues, including root cause analysis, implementation of corrective actions, and communication with customers and stakeholders.• Ensure product compliance with international standards (e.g., ISO, AS9100) and regulatory requirements.• Oversee the development and maintenance of quality assurance documentation, including quality manuals, procedure documents, and audit reports.• Lead continuous improvement initiatives aimed at enhancing product quality, reducing defects, and improving customer satisfaction.• Train and develop QA team members, promoting a culture of quality across the organization.Qualifications:• Bachelor's or Master's degree in Engineering, Quality Management, or related field.• Minimum of 5 years' experience in quality assurance: preferably in satellite communications or related high-tech manufacturing industries.• Strong knowledge of quality assurance methodologies, tools, and standards (e.g., ISO 9001, AS 9100, Six Sigma).• Experience with regulatory compliance and certifications in the satellite communications industry.• Proven leadership skills and experience managing a quality assurance team.• Excellent problem-solving, analytical, and communication skills.• Ability to work collaboratively across departments and with external partners and suppliers.AboutComtech Telecommunications Corp. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
