Learning & Development Specialist

2 weeks ago

Austin, United States Upbring Full time

Overview:
**About Us**

At Upbring, **we are servants** on a mission to break the cycle of child abuse. **We are warriors**, brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. **We are a family** who values innovation, empathy, patience, understanding and trustworthiness.

**What You'll Do**

The Learning & Development Specialist strengthens Upbring’s learning culture by organizing, designing, conducting and evaluating engaging and effective learning solutions for employees. This position collaborates closely with People and Culture team members and internal stakeholders in the areas of new employee orientation, onboarding, talent development, performance management, job skills training, employee engagement and culture initiatives and other People and Culture related priorities. The Learning and Development Specialist maintains the integrity of the Learning Management System (LMS) and tracks and evaluates the effectiveness of training initiatives. This position ensures the successful delivery of training programs that meet Agency and department goals and initiative and adapts training to accommodate different learning styles and needs.

This is a **hybrid** position and does require **some in person work** in **Austin, Texas **and requires **residence** in **Texas**.

Our Upbring staff members are servant-leaders on the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

**Responsibilities**:
**We Are Warriors | **We Set the Standards for Child Welfare

**Work Standards**
- Manage the New Employee onboarding experience and its design end-to end including but not limited to New Employee Orientation (NEO) presentation and related communications; update as changes occur
- Manage the overall integrity and design of the Learning Management System (UKG Pro Learning); Develop and update standard procedures and training for new system users such as managers and Program Training staff
- Conduct periodic surveys and/or focus groups for the Learning and Development department; assist with skills gap analysis
- Analyze training and survey data and apprise Leadership Development Manager to address focus areas to improve employee experience
- Develop and facilitate curriculum for various employee training and development modules in alignment with Agency and department goals and objectives
- Design and deliver monthly and quarterly employee training opportunities to build employee knowledge and skills
- Develop and maintain a metrics dashboard to highlight and report the impact of L&D programs
- Documents Learning and Development processes and makes recommendations for changes and improvements
- Update and maintain organization wide Career Pathing program(s)
- Maintain Learning and Development Calendar with course additions and changes
- Coordination, planning and execution of annual Upbring Leader Summit
- Other duties as assigned

**Communication**
- Deliver professional, effective, and engaging live and virtual presentations, establishing connection and understanding with the audience through active listening, appropriate questioning and storytelling
- Partner with People and Culture team members to ensure Learning and Development offerings are effectively communicated and posted on Warrior Hub
- Build and develop effective communication channels with Upbring leaders and program training staff and headquarters department teams responsible for training
- Leverage available tools including the Aspire Learning Academy (LMS) to increase engagement and awareness of training opportunities and resources; implement gamification tools within the system

**Fiscal Management**
- Order and maintain inventory of necessary training and development supplies and resources
- Responsible for assigned third-party software vendor payments

**We Are Servants** | We Help Others

**Teamwork**
- Train and support People and Culture team members responsible for delivering New Employee Orientation and/or employee training: Support their development needs and provide resources to build skills such as public speaking, learning theory and technologies and instructional design
- Periodically lead team building sessions within and outside the People and Culture department
- Partner with People and Culture team members and other internal stakeholders to develop and onboarding and offboarding tools and checklists
- Assist the Leadership Development Manager with identification and definition of core competencies, leveraging validated assessments, identifying talent pools toward increasing the organization’s bench strength for key roles in Succession Planning.
- Collaborate with People and Culture team members on performance improvement initiatives, toolkits, assessments, processes, and other organizational development initiatives as needed
- Work closely

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