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Service Manager

3 months ago

Gilbert, United States National Pool Partners Full time

**National Pool Partners (NPP)** is a family of companies with a mission to elevate the pool service industry and make pool ownership enjoyable. As a growing Company, we are always looking to expand our team with those who display the following characteristics that align with our core values:

- Positive
- Customer-centric with a **_passion for serving others and delivering results_**:

- Self-starter
- Reliable and looking to grow in a fast-paced business

As a member of the team, you will enjoy:

- Working for a dynamic company with a **people-first** culture
- Affordable Medical benefits
- No cost Dental benefits
- 401k or Roth IRA with 4% Company match
- 2 weeks Paid Time Off to start
- Company phone
- On the job training
- Tremendous opportunities for growth and development

**Aquaman East **is hiring a **Service Manager **to join its **Gilbert, AZ** office

We have an extremely strong company culture-we value each other and the work we each do.

**This is in a management and leadership position at Aquaman East. The position is office-based, and previous management experience is a plus.**

**Aquaman East **is a swimming pool service company that emphasizes a strong work culture that is based on our **Core Values** of:
Bring Your Own Positivity

Be Passionate to Serve Others

Communicate Quickly and Clearly

Make It Better

Deliver Results

We are looking for pool industry professionals who are aligned with these values and who will commit to living them out daily within our company.

**The Service Manager position at Aquaman East is an primarily office-based management role, focused on serving our customers and techs through excellent communication and management skills. Field Tech experience is NOT a requirement for this position, but experience as a swimming pool tech OR in similar field-based industries is a plus.**

**Job Skills and Hiring Requirements**:

- Experience in route-based services industry
- 2-year managerial experience preferred, not required
- Dependable and adaptable to the ongoing needs of employees and customers
- Excellent communication skills
- Strong Organizational skills
- Basic computer knowledge
- Able to pass a pre-employment background check, drug test, and motor vehicle report
- **_Must have valid driver’s license, 3 years verifiable driving history and clean driving record_**

**Roles and Responsibilities**
- Provide excellent customer service
- Resolve all customer complaints / issues
- Oversee a group of 10-15 pool techs
- Coordinate and optimize routes
- Make staffing decisions with pool techs
- Interview new hires
- Perform corrective action as necessary with proper record keeping.
- Providing weekly service bids
- Check trucks for cleanliness and routine maintenance
- Assist with inventory, staging, and customer needs

**What We Offer**:
We offer an unparalleled rang of industry-leading benefits for our team members:

- W-2 employment structure
- Company Uniforms
- Health Insurance Options starting as low as $23/week
- Vision Insurance options
- Dental Insurance with 100% of premium covered by the company
- Life Insurance Options
- PTO resulting in up to 2 weeks paid time off that accrues after 90 days

**Compensation** -This **salaried** position is paid weekly. Starting pay will depend on experience.

**Starting at $55K-65K** Eligible for a quarterly bonus based on specific milestones and metrics

**WE ARE AN EQUAL OPPORTUNITY EMPLOYER