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Housekeeping Supervisor

3 months ago

College Station, United States Hotel McCoy Full time

Come join the best team in housekeeping in College Station We work hard, play hard, support one another, and cheer each other on

Come as you are and be a part of our work community Plus, we are an art hotel so the rooms are pretty fun + no carpet + no cats :)

**Your Role**

In this role, you will lead a group of awesome housekeepers and laundry attendants. You will possess outstanding performance as a housekeeper, empathetic candor, clear communication, level-headedness, the ability to work effectively, and have full availability in addition to what we have listed below.

**Responsibilities**
- Act as an exemplary housekeeper, laundry attendant and houseperson
- Assist with supervision and coordination of the activities of housekeepers in the Housekeeping Department
- Directly supervises and coordinates activities of housekeepers and laundry attendants
- Assist with overseeing Housekeeping/ Laundry Operations
- Inspect every vacant and newly cleaned room, every day, ensuring that they are perfect for guest arrival.
- Check all departures for the day to ensure that room items have not been taken from property. Report any missing items to the management team.
- Use the hotel PMS system to view room status, assign rooms to housekeepers and print off assignment boards.
- Direct and supervise employees engaged in cleaning, refreshing, or in performing services for guests
- Monitor room cleaning times and assures cleaning standards are of the utmost highest and to company standard
- Continuously perform above company standard for timeliness and cleanliness
- Inventory and organize stock of all linen, terry, cleaning supplies and guest amenities
- Communicate with the General Manager to reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated situations
- Assist in the training and coaching of personnel in housekeeping
- Report any maintenance concerns or repairs to the Facilities Manager and General Manager of the property
- Report lost, stolen, or damaged items to the General Manager and maintain lost and found item protocol
- Assign housekeeping employees to specific duties
- Enforce all local safety, health, and security rules
- Keep housekeeping storage room and laundry room in a neat and organized fashion
- Plan and prepare work schedules with assistance from the General Manager
- Implement policies, goals, objectives and procedures for the Housekeeping and Laundry Operations
- Work with Hotel McCoy team members to develop methods and procedures to increase property cleanliness, labor efficiency, employee satisfaction and retention, and guest experience
- Clean guest rooms at highest standard including but not limited to: sweeps, mops, dusts, vacuums, changes linen, replaces and folds towels, wipes surfaces, stock rooms, remove trash, wipe walls, check for pest and debris under and behind the bed, look for missing items and leave room looking impeccable
- Oversee that public areas including but not limited to: gym, laundry, parking lot, breezeways and lobby
- Provide assistance to maintenance staff and other staff members as needed
- Complete all required checklists including daily and monthly forms.
- *The company reserves the right to add or change duties at any time
- Education: High School Diploma or equivalent
- Experience:

- 1 year of housekeeping experience required
- 2 years preferred
- 1 year of hospitality experience required
- 2 years preferred
- 1 year of supervisory experience preferred
- Availability to work weekends and holidays

**Skills**
- Critical thinking
- Attention to detail
- Clear and respectful communication skills
- Professional work ethics and relationships
- Service orientation
- Judgment and decision making
- Management of personnel resources
- Time management and labor skills
- Complex problem solving
- Effective instructional methods

**Additional Details**
- At Hotel McCoy, we believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status.

Pay: From $16.00 per hour

Shift:

- Day shift
- Evening shift
- Morning shift
- Night shift

**Experience**:

- Cleaning: 5 years (preferred)

Work Location: In person