IT Manager

3 weeks ago


Chicago, United States The Global FoodBanking Network Full time

**Job Title**: IT Manager

**Reports to Title**: CFO

**Location**: Chicago Illinois, USA

**Date**: 4/24/2024

**Compensation**: Grade: 4

**Job Summary**:
The Information Technology Manager is responsible for overseeing all aspects of the organization's information technology infrastructure, systems, and services. This role involves managing day-to-day IT operations, implementing technology solutions to support business objectives, and ensuring the security, reliability, and efficiency of our IT environment. As a member of the management team, the IT Manager participates in the strategic planning and budgeting process.

**Essential Functions**:

- Implement and enforce IT policies, procedures, and best practices to ensure the security, integrity, and confidentiality of data and systems.
- Manage and maintain the organization's IT infrastructure, including hardware, software, networks, servers, and telecommunications systems.
- Provide technical support and troubleshooting assistance to end users, resolving IT issues in a timely and efficient manner; ensure service support in a professional and courteous manner.
- Collaborate with stakeholders across the organization to understand business needs and develop technology solutions to support operational efficiency and growth.
- Develop configuration and performance standards; implement and monitor controls to ensure such maintenance; develop and maintain a disaster recovery and business continuity plans, ensuring the organization's IT systems are resilient and can quickly recover from disruptions or outages.
- Manage the organization's IT equipment inventory, including computers, servers, peripherals, and other hardware assets. Track asset details, such as serial numbers, specifications, and warranty information, and ensuring accurate recordkeeping in the asset management system.
- Coordinate the procurement and purchasing of IT hardware, software, and services, following established procurement policies and budgetary guidelines. This includes identifying technology needs, obtaining quotes from vendors, evaluating proposals, and negotiating contracts to secure the best value for the organization.
- Manage vendor relationships and third-party service providers, negotiating contracts, monitoring service levels, and ensuring compliance with SLAs and regulatory requirements.
- Stay informed of changing trends, developments, and regulations in information technology by attending conferences, participating in professional networks, and pursuing relevant certifications as needed.
- Demonstrate commitment to GFN’s core values on a daily basis.
- Other duties as assigned.



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