Technical Account Manager

2 weeks ago

Chicago, United States Shartega IT, Inc. Full time
Job DescriptionJob Description

Job Description:

The Technical Account Manager (TAM) is responsible for assessing and aligning technology for our customers. This includes developing and maintaining a deep technical knowledge of the client environment. Further, performing on-site alignment visits and technical alignment assessments are core functions of this role.

Basic Functions:

  • Develop and maintain technical knowledge of the client environment.
  • Perform alignment visits at client site on a regular frequency
  • Perform technical alignment assessments for assigned clients both on-site and remotely
  • Perform regular proactive service as a technical lead.
  • Be responsible for upholding best practices and reporting recommendations to the vCIO.
  • Cut reactive issues by controlling the number of submitted service requests.
  • Identify technical risk and see technical issues firsthand.
  • Be eyes and ears for the vCIO by mastering the environment and making recommendations.
  • Communication with customers: Perform check-in/check-out meetings with technical point of contact when on-site and help navigate open service desk requests, ongoing projects, and recommendations by the Vcio
  • Meet with vCIO regularly to discuss client relationships, client health, and open issues
  • Complete scheduled reactive tickets as assigned while onsite during alignment visits
  • Follow-up with each delivery area after alignment visits and create tickets for any action items
  • Update client documentation as needed in IT documentation platform
  • Assist with new client onboarding

Additional Duties and Responsibilities:

  • Improve customer service, perception, and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate service issues that cannot be completed within agreed service levels.
  • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Work through a daily schedule in ConnectWise that has been established through the dispatch process.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Enter all work as service tickets in ConnectWise.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.

Educational/Vocational/Previous Experience Recommendations:

  • BA/BS preferred but not required, preferably in computer science, or a related field.
  • 3-5 years of IT or related experience.
  • A+, Network+, Cisco, Microsoft, and other IT Certifications a plus

Benefits:

  • Competitive salary based on experience and qualifications.
  • Premier health, vision, and dental benefits
  • 401K Retirement Plan
  • Mileage Reimbursement
  • Full on the job training & support.
  • Fun working environment and culture
  • Great opportunity for advancement
Company DescriptionShartega IT is a leading managed IT provider in Chicago IL and surrounding areas. Our mission is to provide business with a Complete IT management and support solution, acting as a trusted partner to ensure IT works all the time every time for the company and protect its critical data and customers so they can focus on their core business.Company DescriptionShartega IT is a leading managed IT provider in Chicago IL and surrounding areas. Our mission is to provide business with a Complete IT management and support solution, acting as a trusted partner to ensure IT works all the time every time for the company and protect its critical data and customers so they can focus on their core business.

  • Technical Account Manager

    3 days ago

    Chicago, United States Qualys Full time

    Technical Account Manager page is loaded Technical Account Manager Apply locations Illinois Wisconsin time type Full time posted on Posted 2 Days Ago job requisition id R0001209 Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively...

  • Technical Account Manager

    3 days ago

    Chicago, United States Braze Full time

    WHAT YOU’LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for...

  • Technical Account Manager

    1 day ago

    Chicago, United States Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business...

  • Technical Account Manager

    3 weeks ago

    Chicago, United States Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business...

  • Technical Account Manager

    1 month ago

    Chicago, United States Paschgo Full time

    This is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted goals, strategic negotiation and matching customer process challenges with complex measurement and analytical inspection methodologies used in the...

  • Technical Account Manager

    3 days ago

    Chicago, United States Pacific Advisory Service Full time

    This is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted goals, strategic negotiation and matching customer process challenges with complex measurement and analytical inspection methodologies used in the...

  • Technical Account Manager

    7 days ago

    Chicago, United States AC Lion Full time

    AC Lion - Role: Technical Account Manager Location: Remote Company: Our Client is a well-funded company that works with some of the world’s most iconic brands to solve one of the largest issues they have: managing their content delivery to millions of subscribers. They have built the fastest and most secure platform in the market. If the thought of working...

  • Technical Account Manager

    1 month ago

    Chicago, United States Pacific Advisory Service Full time

    Job DescriptionJob DescriptionThis is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted  goals,  strategic  negotiation  and  matching  customer  process  challenges  with  complex measurement and...

  • Technical Account Manager

    2 weeks ago

    Chicago, United States Unreal Gigs Full time

    Job DescriptionJob DescriptionA leading industrial technology firm is seeking a motivated and skilled Technical Account Manager based in Chicago.Location: Chicago, IL. This is a Hybrid role with 3-5 days per week in the Chicago office and 25% travel.Starting salary $70K-75K plus sales incentives and benefitsOverview: This role involves sales and support for...

  • Manager, Technical Account Management

    3 days ago

    Chicago, United States Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...

  • Technical Account Manager

    4 days ago

    Chicago, Illinois, United States Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldThe Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and...

  • Technical Account Manager

    4 days ago

    Chicago, Illinois, United States Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldThe Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and...

  • Technical Account Manager

    4 days ago

    Chicago, Illinois, United States Viant Technology Full time

    WHAT YOU'LL DOViant is seeking a highly skilled and self-motivated Technical Account Manager to join our team to support gaps between complex technical solutions and customer needs within Viant's Data Platform and Advanced Reporting solutions. As a client-centric Technical Account Manager, you will play a pivotal role in managing and enhancing our clients'...

  • Technical Account Manager

    3 days ago

    Chicago, United States Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business...

  • Technical Account Manager

    3 days ago

    Chicago, United States Braze Full time

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside...

  • Technical Account Manager

    2 weeks ago

    Chicago, United States Unreal Gigs Full time

    Job DescriptionJob DescriptionCompany: Join an exciting, innovative technology firm that is transforming the industry! We are on the lookout for a passionate and dynamic Technical Account Manager based in Chicago.Overview: Dive into a thrilling role where you'll be at the forefront of cutting-edge semiconductor inspection and metrology equipment sales....

  • Technical Accounting Manager

    3 days ago

    Chicago, United States Plante Moran Full time

    Location: United States, Illinois, Chicago Location: United States, Michigan, Southfield Location: United States, Michigan, Detroit Location: United States, Michigan, Ann Arbor Location: United States, Michigan, Auburn Hills Location: United States, Michigan, Macomb Location: United States, Michigan, Flint Location: United States, Ohio, Toledo Location:...

  • Technical Account Manager

    4 days ago

    Chicago, United States Unreal Gigs Full time

    A leading industrial technology firm is seeking a motivated and skilled Technical Account Manager based in Chicago. Location: Chicago, IL. This is a Hybrid role with 3-5 days per week in the Chicago office and 25% travel. Starting salary $70K-75K plus sales incentives and benefits Overview: This role involves sales and support for semiconductor inspection...

  • Technical Accounting Manager

    4 days ago

    Chicago, Illinois, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • Technical Accounting Manager

    3 days ago

    Chicago, Illinois, United States Plante Moran Full time

    Location: United States, Illinois, ChicagoLocation: United States, Michigan, SouthfieldLocation: United States, Michigan, DetroitLocation: United States, Michigan, Ann ArborLocation: United States, Michigan, Auburn HillsLocation: United States, Michigan, MacombLocation: United States, Michigan, FlintLocation: United States, Ohio, ToledoLocation: United...