Content Designer: Onboarding/vas

3 weeks ago

Austin, United States PayPal Full time

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: We are looking for an excellent writer who is also a design thinker and customer champion. You’ll be joining an exciting team whose mission is to empower our entrepreneurial customers, from those just starting out on their business journey to established business owners looking to grow. No matter where merchants engage with us, we’re dedicated to meeting them where they are and providing solutions that propel their business forward.

**Job Description**:
At PayPal, Content Designers work side by side with Designers, Product Owners, Researchers, Marketers, Legal Partners, and others to create user experiences that empower people and businesses around the world.

**What You Need to Know About the Role**

We are looking for an excellent writer who is also a design thinker and customer champion. You’ll be joining an exciting team whose mission is to empower our entrepreneurial customers, from those just starting out on their business journey to established business owners looking to grow. No matter where merchants engage with us, we’re dedicated to meeting them where they are and providing solutions that propel their business forward.

This role is a good fit if you love using words to tell stories, to solve problems, and to make the world a better place. You’re deeply interested in the world of small business, and in the tools and services that merchants use to help their businesses succeed. You’re just as happy brainstorming big-picture strategy as you are crafting compelling headlines and helpful error messages. You’re naturally curious and have a deep need not only to understand products inside-out, but to challenge and question existing experiences to raise the bar. You're driven to define and solve problems, putting customer needs first. You’re excited to work in a fast-paced, high-tech environment that requires independent self-direction as well as collaboration and open communication.

**Your Day to Day**
- Collaborate with Design on page layout, interactions, and visual tone.
- Use data-driven insights about experience gaps and customer pain points to brainstorm and build proposed experience solutions.
- Drive the definition of a clear and actionable strategic direction for content in this problem/solution space.
- Coordinate and advise content designers on other teams to share context and clarity you’ve gleaned from customer research.
- Use data and research to evaluate your content’s impact, and push for continuous improvement that shows tangible results.

**What You Need to Bring**
- 4+ years professional writing experience for web or mobile content.
- Excellent, highly creative writing and critical-thinking skills.
- Experience working with content standards, such as style and voice and tone guidelines.
- At ease managing multiple projects, setting stakeholder expectations, working individually, and collaborating across teams.
- Experience in financial services, payments, B2B or B2C e-commerce is preferred.
- Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The U.S. national annual pay range for this role is $64000 to $156750

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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