Customer Service Clerk

2 weeks ago

Sanford, United States Seminole County, FL Full time

**Description**:

- **Additional compensation based on licensure._

**Essential Functions**:

- Note: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position._

Responsible for opening, monitoring, and securing the Extension Services building during operational hours. Sets up, balances cash drawer; follows closing cash procedures, secures equipment and funds.
- Responsible for greeting and welcoming customers, assessing their needs, and providing customer service, in person and by telephone.

Provides assistance to the public regarding Extension Services information, rules, policies, procedures, and activities.

Reports safety issues with Extension office and auditorium to facilities, cleaning, or repair needs.

Provides information to supervisor regarding auditorium usage, issues, incidents, programs and safety concerns relevant to operations.

Assists with scheduling room usage, including auditorium, including communicating policies and procedures to user groups.

Promotes and provides information to the public about scheduled programs and activities.

Assist agents with data entry, processing and dissemination of Continuing Educational Units, as well as survey and evaluation input following programs.

Assist Management Support Specialist with County and UF budgeting, travel planning and follow up, purchasing card reconciliations, and banking activities.

Bilingual abilities are a plus.

**Additional Duties**:

- Maintains daily workflow, efficiently receives, and processes lobby educational materials in an organized manner on a daily basis.

Instructs volunteers on the use of equipment, such as computer, and copy machines, as needed.

Works routinely with and assists agents and other team members with various tasks.

May be tasked with operating County vehicles to fulfill a variety of duties.

In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

**Minimum Qualifications**:

- Completion of High School Diploma or GED. Office experience is preferred.
- A comparable amount of education, training, or experience may be substituted for the minimum qualifications._

**Additional Requirements**:
Demonstrates excellent verbal and written communication skills, as well as excellent customer service skills in a professional and courteous manner at all times.

Must be comfortable with Microsoft Office programs and adobe acrobat (PDF) editor.

Ability to operate computers and standard office equipment in a safe manner.
- May include heavy lifting, reaching, and pushing.
- Must possess and maintain a valid Florida Driver’s License required.
- All employees must attend Seminole County and University of Florida required trainings. Department specific trainings per position may be required.

Performance Expectations:
**Essential Function**

**Performance Expectation**

Provides continuous and direct customer service, in the front lobby.Opens, monitors, and secures office and readies for use during operational hours. Sets up and balances cash register, follows closing procedures, and secures funds.

Opens and closes office, sets up cash register, ensures accuracy of cash handling transactions.Responsible for providing quality customer service and maintains confidentiality of clientele.Provides friendly and courteous customer service, answers telephone and assists customers promptly, to reduce customer wait time. Follows Extension Services/Leisure Services policies and procedures, and protects the confidentiality of customer records, as required by Florida Statute 257.261.Uses an integrated online operating system to support Extension Services programming and educational dissemination.Knowledge of and ability to assist customers. Knowledge of Extension Services/Leisure Services policies and procedures.

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