Customer Support Specialist
4 weeks ago
**Customer Support Specialist**
**Position Onsite - Glendale, CA**
The work schedule typically includes regular business hours Monday - Friday, but could also include early morning shifts and weekends, with some overtime possible.
**The Role**:
**Ideal Experience**:
- Healthcare/Medicare Advantage experience at the plan level.
- Technical Customer Support or Client Support experience, ideally as a Business Analyst, a Customer Support Representative or similar role.
**Required Skills**:
- SQL - solid knowledge (select statements, complex joins, updates, deletes, importing and exporting of data and table inserts)
- Aptitude and proven ability in providing positive customer service and good communication, problem solving, and basic technical writing skills
- Solid data management experience - using Excel, Access MS SQL Server (or other RDBMS)
- Excellent organizational skills to effectively manage multiple customer support issues
**Desired Skills**:
- 4+ years SQL experience
- ASCII andpr EDI knowledge is desirable.
- 3+ years MS Project or the equivalent
- Familiarity with JIRA is a plus
**Required Education**:
- Bachelor's degree or higher in Computer Science or equivalent experience
**Location**:
This position can be either in any of our offices: Glendale, CA or New Albany, OH
Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
Reveleer E-Verifies all new hires.
Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.
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