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Admin Support Ii

2 months ago


Gilroy, United States Community Solutions for Children, Families and Individuals Full time

**POSITION TITLE**: Admin Support II

**JOB TYPE**: Regular, Full-Time, Hourly, Non-Exempt, Benefited, Union

**REPORTING TO**: Director and/or Designee

**SUMMARY**:
Since its founding as a teen drop-in center in 1972, Community Solutions (CS) has grown in both depth and breadth of services in response to the growing and changing needs in the community. As one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, CS provides prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking.

Community Solutions has a compassionate, strengths-based, client-centered, and trauma-informed team and service delivery approach. Values of respect, integrity, excellence, compassion, celebration, initiative, and unity guide the organization’s culture.

As our Admin Support II, you will perform a variety of clerical assignments in support of Agency program staff, physician’s staff.
- A.A. Degree or equivalent and two years of related office experience required.
- Medical office or clinic experience strongly preferred.
- Bilingual in Spanish and English strongly preferred. The individual will preferably be bicultural.
- Knowledge of general office procedures required.
- Knowledge of mental health services and programs related to the treatment and rehabilitation for people with mental illness and/or substance abuse is preferred.
- Must have excellent customer service skills including a professional and pleasant telephone manner.
- Demonstrates cultural competency by effectively working with people differing in value systems, ethnicity, cultural backgrounds, language capabilities and disabilities.
- Works well independently with mínimal supervision.
- Works collaboratively with the team to maintain positive moral. Treats team members with respect, compassion and empathy. Shares acknowledgments and support as appropriate to build a healthy well-functioning team.
- Must have strength-based, problem solving and conflict resolution skills. Consistently applies good judgment and safeguards information to comply with all confidentiality requirements, ethical, and legal obligations of the program and Agency.
- Detail oriented with a high degree of accuracy when completing work assignments.
- Ability to work in a fast-paced environment. Flexible with changing work assignments when needed.
- Exhibits organizational skills and good time management with the ability to prioritize workload, handle multiple tasks and demands of the job.

**What You'll Be Doing in the role of Admin Support II**:
**General**
- Inputs and updates filing and record keeping systems, schedules, rosters and databases which contain program and/or Agency-wide statistics, as assigned, e.g., Outcomes tracking.
- Scans into the Electronic Medical Record system all client’s documentation not produced in AVATAR and processes the hard copy as directed in the Standard Operation Procedures.
- Handles routine inquiries and provides information on Agency activities, processes, established services and programs and refers inquiries/calls to other staff.
- Trains newly hired staff on chart room duties and/or program support procedures, as delegated by supervisor.
- Utilizes personal or Agency vehicle for Agency business, including, but not limited to, the transportation of program supplies and client charts.
- Attends and participates in Agency meetings and contributes to continuous quality improvement activities to enhance team and program development.
- Successfully completes all training requirements for this position to ensure Agency and contract compliance.
- Performs first aid as needed based on training and certification.

**Program Staff Assignment**
- Assists with scheduling and coordinating meetings/trainings.
- Creates, updates and maintains the Agency On-Call calendar and coordinates staff rotation.
- Conducts monthly billing reconciliation of services billed in UNICARE against what is in the client’s electronic or physical record.
- Supports monthly audit process by updating client review lists, planning and scheduling review dates with staff, logging and reporting issues and tracking resolutions with Clinical Program Manager. Follows up on audit reviews and cross checks Agency report with department report once review complete then submits to Quality Assurance.
- Assists Clinical Coordinator and Program Manager with eligibility issues/unsponsored list. Follows up with staff on eligibility issues/unsponsored list to make sure it has been complete.
- Creates reports that keep all program requirements updated and in compliance with County standards, e.g., Aftercare report.
- Reminds staff when mileage, schedules, timecards, and meetings are due. Reviews monthly staff mileage submission prior to su


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