Service Appointment Coordinator

2 weeks ago


Dickinson, United States McRee Ford, Inc. Full time

Service Appointment Coordinators answer and handle inbound and outbound service calls, maintain customer satisfaction by using computerized schedules for dealership Service Department.
- Operates a multi-line phone system and answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly
- Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.
- Clearly communicates caller and customer inquiries to the appropriate party
- Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
- Monitor service shop workload and maintain computer database
- Provide accurate and effective communication with service advisors and technicians
- Schedule Service appointments accordingly when service advisor is not available
- M aintain a good working relationship with all dealership personnel, members of his/her team, and other employees in the service and parts department
- Assists with other related clerical duties to support dealership operations
- Maintains professional appearance and neat work area.


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