Shelter Support Staff

3 weeks ago

Roseville, United States The Gathering Inn Full time

**Job description**

The Gathering Inn is a versatile agency with multiple sites serving more than 300 homeless individuals, including men, women, and children, on a daily basis. We have various locations spread across Placer County and have recently launched a new initiative in Sacramento County.

The Gathering Inn, through its comprehensive array of services and collaboration in the community, provides cost-effective and outcome-oriented services for people experiencing homelessness.

Come join a dedicated group of individuals making a real difference

**As a Shelter Support Staff member (Monitor) you will play a vital role in providing support and ensuring a quality service to all guests of the organization in a compassionate and professional manner. Objectives include supportive interaction with guests and co-workers, assessment of guests’ needs, and performance of all work duties as required.**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Uphold the Mission, Vision and Values of The Gathering Inn and maintain a guest-first mentality at all times.
- Ensure the smooth operation of the low barrier shelter, including intake procedures, bed assignments, and maintaining a safe, secure, and clean environment for residents.
- Respond to emergencies, mental health crises, or other critical incidents within the shelter. Coordinate with emergency services and provide immediate support and assistance to ensure the safety and well-being of the guests and co-workers.
- Supervise guest activities and respond to all guest questions and concerns.
- Model positive, professional behavior for guests, including appearance and communication.
- Address any behavioral concerns that create disharmony, are against policy, or pose a safety risk in a calm, non-threatening manner.
- Must employ a range of de-escalation techniques to defuse tense situations, reduce aggression, and prevent escalation of conflicts.
- Maintain accurate and up-to-date records of guest’s interactions, services provided, incidents, and other required documentation in a timely, consistent manner.
- Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can impact program security.
- Work collaboratively with shelter staff, volunteers, and external service providers to ensure effective communication, coordination of services, and a holistic approach to supporting guests.
- Performs facility maintenance and cleaning. (stocking pantry, sanitation, toilets, moving furniture/tents, vehicle checklist, etc.)
- May be required to transport guests and/or belongings in large passenger van.
- Willingness to work outdoors in various weather conditions, including extreme temperatures, rain, or snow.

**QUALIFICATIONS/SKILLS**:

- High school diploma or equivalent.
- Knowledge of homelessness, poverty, mental health, substance abuse, and trauma.
- Ability to work effectively with diverse populations and individuals facing multiple barriers.
- Flexibility and adaptability to work in a dynamic and unpredictable environment.
- Basic computer skills for documentation and record-keeping purposes.
- Strong active listening and communication skills.
- Ability to remain calm and composed in high-pressure situations.
- **Valid Driver License & Reliable Transportation - Required**:

- **Must be available to work Weekends.**:

- **Must be available to work evening/overnight shifts.**

**Job Types**: Full-time, Part-time

Pay: $21.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Patient demographics:

- Adults

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift

Application Question(s):

- Are you looking for Part-time or Full-time?
- Are you available to work weekends?

License/Certification:

- Driver's License (required)

Shift availability:

- Overnight Shift (preferred)
- Night Shift (preferred)
- Day Shift (preferred)

Work Location: In person

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