Medical Appointment Clerk
2 months ago
**Medical Appointment clerk**
**Los Angeles AFB, El Segundo, CA**
AAI is actively recruiting a Medical Appointment clerk to schedule appointments in a government computer system for primary care, specialty and subspecialty medical care. Additionally, calls patients or responds to secure messages to schedule, re-schedule, and cancel appointments, including appointments within the MTF and with off-base medical facilities.
**RESPONSIBILITIES**:
- A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
- Clearly speak and understand the English language.
- Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
- Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
**REQUIREMENTS**:
- Education/Certification. High school diploma or General Educational Development (GED) equivalency.
- At least 6 months of experience in medical office scheduling.
**PERFORMANCE OUTCOMES**:
- Schedules medical appointments, books follow-up appointments, inputs cancellations, enters telephone consults to the provider teams, performs call-back reminders to patients, and reschedules appointments according to government-provided appointing protocols and DoD guidelines. The MTF will provide the MSS Personnel an electronic copy of the standard operating procedures. This document is a living, working document. The government may revise the appointment protocols and guidelines on an as needed basis and will provide updates to the MSS Personnel as necessary. Errors in booking appointments will be tracked and used as a performance measure. Though not all-inclusive, examples may include sending a T-Con (Telephone Consult) to the wrong provider, not verifying eligibility or demographics, failing to obtain and provide appropriate information from the patient, booking appointments contrary to 61 MDS appointing protocols, etc.
- Provides basic information and transfers phone calls to the appropriate department within MTF.
- Validates patient eligibility for service through Defense Eligibility Report System (DEERS) and registers patients not already in the computer system, such as newborns. Validates and updates basic patient demographic information prior to booking appointments for patients.
- Utilizes the Government computer system tools and standard protocols to modify appointment schedules (e.g. override detail codes, create virtual appointments) as needed.
- Contacts patients and responds to secure messaging requests to schedule, re-schedule, and cancel appointments. Assists with referral requests for medical care within the MTF and at off-base medical facilities.
- Assists the Referral Management Center (RMC) by uploading referral results into the electronic health record. Sends telephone consults to the provider for result review.
- Attends weekly training sessions as directed by the MTF and stays informed on protocol changes.
**UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES**:
- Armed Forces Health Longitudinal Technology Application (AHLTA)
- Composite Health Care systems (CHCS) and/or MHS GENESIS
- Defense Enrollment Eligibility Reporting System (DEERS)
**About AAI**
AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC and Atlanta.
**Our benefits include**:
- Paid Federal Holidays
- Robust Healthcare and Dental Insurance Options
- 401a plan
- 401k plan
- Paid vacation and sick leave
- Continuing education assistance
- Short Term / Long Term Disability & Life Insurance
**Veterans are encouraged to apply**
AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious ex
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