Manager, Community Relations

3 weeks ago

Los Angeles, United States Los Angeles County Metropolitan Transportation Authority Full time

Public Transportation Services Corporation (PTSC)
PTSC is an equal employment opportunity employer

Non-Represented EMPLOYMENT OPPORTUNITY

**Bulletin No**: 005033-028

**Job Title**:MANAGER, COMMUNITY RELATIONS (CONSTRUCTION RELATIONS)

**Specialty**:CONSTRUCTION RELATIONS

**Closing Date**:30-MAY-24

**Salary Grade**:H1M

**Salary Range**:$90,522 - $113,131 - $135,741

**External/Internal**:EXTERNAL

**Basic Function**

Develops and manages community outreach, programs, and activities in support of Metro′s programs, projects, and initiatives.

**Example Of Duties**
- Supports Metro projects and programs during all project phases, including planning, project delivery, and operations
- Develops, implements, and manages communication strategies and community engagement programs to inform the public, elected officials, and stakeholders of Metro projects, programs and initiatives
- Serves as liaison between Metro executive management and local elected officials, Councils of Governments (COGs), city councils, neighborhood councils, chambers of commerce, public and private agencies, citizens, and community and advocacy groups to develop and maintain strategic relationships with various project stakeholders and opinion leaders in order to achieve resolution for transportation and public works related projects, programs, operations and initiatives
- Identifies opportunities and risks for Metro′s projects, programs, initiatives, and operations; and develops strategies/tactics to maximize the opportunities and minimize the risks
- Develops goals, objectives, workplans, and budget for the assigned area of the county and/or project unit
- Manages, trains, and motivates staff engaged in outreach programs to develop consensus and strategies for successful outcomes and promote Metro′s goals, services, programs, and policies, including participating in the development of information for public dissemination
- Manages consultants, which includes developing and reviewing scopes of work and budgets, reviewing and approving invoices, and managing performance
- Evaluates and recommends the level of outreach participation at events; and organizes and attends community meetings, press conferences, and special media events
- Represents Metro at public venues and meetings
- Maintains communications with staff of elected officials regarding constituent interests on studies, projects and initiatives
- Researches the more complex and sensitive incidents, complaints, and concerns, and works with staff and management at all levels of the organization, as well as stakeholders, to achieve solutions
- Provides or supervises responses to transportation concerns and inquiries from internal and external customers, offices of elected officials, and stakeholders
- Provides recommendations to project management teams regarding community impacts during the planning, environmental, and engineering phases of major transit projects
- Serves as the coordinator of communications and strategic development for internal departments, such as community relations, media, and marketing on major capital projects
- Provides day-to-day management and strategic direction to assigned staff
- Acts as lead strategist for use and development of visual, online and graphic communications
- Utilizes social media metrics to continually enhance social networks and online communications
- Develops strategic plans to mitigate impacts related to construction
- Facilitates community advisory committees on challenging projects and achieves stakeholder consensus
- Conducts crowdsourcing efforts
- Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
- Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
May be required to perform other related job duties

**Requirements For Employment**

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
**Education**
- Bachelor's Degree in Communications, Political Science, Public Policy, Public Administration, Business, or a related field; Master′s Degree in Public Policy or a related field preferred

**Experience**
- Six years of relevant experience or three years of relevant supervisory-level experience planning, implementing, and managing public affairs or community relations projects for a government agency, preferably transportation and large public works or construction projects; some positions in this class may require specialized experience in area of assignment

**Certifications/Licenses/Special Requirements**
- A valid California Class C Driver License or the ability to util

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