Ambulatory Service Rep Ii

2 weeks ago

Conroe, United States Texas Children's Hospital Full time

We’re hunting for an Ambulatory Service Representative II, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable. Will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointments, insurance, and history. Will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. Will secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.

Think you’ve got what it takes?

**Job Duties & Responsibilities**

Performs patient registration procedures per department process.

May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.

Ensures that all necessary patient forms are provided and filled out for the clinic visit

Communicates with patients, staff and providers regarding patient arrivals, delays and clinic processes.

Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment

Refers all patients with inadequate funding to the financial counselor with zero reported complaints.

Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.

Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.

Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.

Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g. calls escort, helps with paperwork as needed.

May perform closing procedures (i.e. reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports for TCH and PSO, making deposits) in accordance with department processes.

Insurance Authorization/Collecting cash & deposits for the hospital.

Schedules new or follow up appointments for patients.

Charge Entry, Billing and Reconciliation.

Responds to customer questions with prompt information and /or service related to appointment status, wait time, or unanticipated problems while being culturally sensitive.

May provide basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying, faxing, mailing, and filing documents; and collecting and distributing mail.

Flowmaster and Room Management.

**Skills & Requirements**

Required H.S. Diploma or GED

Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment

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