Remote Client Success Manager Mst Time Zone

2 months ago

Middleburg, United States Pink Callers Full time

**About Us**:
This is a Salary position Based on Management Experience

Objectives of this role

Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction

Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services

Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team

Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings

Maintain existing customer-success metrics and data as directed

**Responsibilities**:
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both

Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals

Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables

Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings

Prepare documentation or visuals of campaign performance for the client; analyze NPS scores to identify areas for improvement

Work with sales and marketing teams to boost customer referrals and develop case studies

Required skills and qualifications

Proven experience in communications, account management, or customer success

Strong skills in verbal and written communications, strategic planning, and project management

Analytical and process-oriented mindset

Ability to work effectively across multiple departments in a deadline-driven environment

Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications

Knowledge of home service businesses and project management tools

**Experience in client success for any small to medium-sized business**:
**Requirements**:

- **Work Hours**: 40 to 40 hours work
- ** Required Education**: High school or equivalent
- ** Required Experience**: None(3) years

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