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Account Manager, UBEReats

3 months ago

Culver City, United States Uber Full time

**About the Role**

Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (SMB") Account Management Team in LA, California.

As an SMB Account Manager, you will work efficiently and effectively with our SMB restaurant partners to optimize restaurant operations, and strengthen our relationship with partners through excellent collaboration, but the most important aspect will be driving mutually beneficial revenue growth. This is a client-facing role as an individual contributor with necessary team contribution inputs and collaboration.
- Design and Propose Marketing plans to enhance the growth to our partners
- Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business
- Identifying new sales opportunities through product adoption and location expansion
- Identify opportunities and recognize additional revenue potential
- Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
- Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap
- Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
- Basic Qualifications
- At least 3 years of experience in a B2B, client-facing role (sales, customer success, account management, or similar revenue-generating roles)
- Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization
- Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
- Strong interpersonal skills, with the ability to frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest-value partners to hit quarterly and annual revenue, retention, and adoption targets
- Preferred Qualifications
- At least 4-5 years of experience in a B2B, client-facing role with a focus on high-revenue generation and growth (sales, customer success, account management, etc.)
- Demonstrates successful ability to use analytics to drive new product adoption
- Has the ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
- Demonstrates time management and organizational skills with the ability to multitask and prioritize based on impact
- CRM experience (Salesforce experience a plus)
- Google Suite Experience is highly preferred