Pro Sales Manager

2 weeks ago

Santa Clarita, United States Home Depot THD Full time

**Position Purpose**:
**Key Responsibilities**:

- 20% Execution - Drive compelling Pro performance in terms of growth, profitability and Pro customer satisfaction; Deliver consistent portfolio execution; Identify and implement best practices; Conduct weekly sales updates, monthly and quarterly business reviews
- 20% Planning - Understand the market competitive environment and develop strategies to win across all Pro customer segments and all Home Depot departments; Development of operating plan to drive Pro outside sales within respective market to achieve sales targets
- 20% Providing Excellent Customer Service - Build strong relationships and deep understanding of the Pro Customer needs with a focus on fulfilling those needs

**Direct Manager/Direct Reports**:

- This position typically reports to Regional Pro Sales Manager
- This position has 7 direct reports

**Travel Requirements**:

- Typically requires overnight travel 5% to 20% of the time.

**Physical Requirements**:

- Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

**Working Conditions**:

- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

**Minimum Qualifications**:

- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- 3+ years of previous leadership experience

**Preferred Qualifications**:

- Working knowledge of Microsoft Office Suite
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- 4 years account management/sales management experience
- 4 plus years home improvement or home building industry experience
- Successful professional growth in a high paced retail environment

**Minimum Education**:

- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

**Preferred Education**:

- No additional education

**Minimum Years of Work Experience**:

- 5

**Preferred Years of Work Experience**:

- No additional years of experience

**Minimum Leadership Experience**:

- None

**Preferred Leadership Experience**:

- None

**Certifications**:

- None

**Competencies**:

- Action Oriented
- Being Resilient
- Persuades
- Builds Effective Teams
- Builds Networks
- Communicates Effectively
- Customer Focus
- Drives Results
- Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals
- Strong leadership and negotiation skills; ability to persuade or influence others
- Excellent communication skills; verbal, written and able to communicate globally
- Builds effective partnerships throughout the organization; Actions are consistent with words
- Follows through on commitments; Makes Solid Decisions: Grasps essentials of complex issues and initiates actions that are most appropriate for the business
- Creates an Inclusive Environment: Demonstrates commitment to inclusion in staffing, training and development; Gets Results: Acts with urgency; Sets aggressive goals and achieves them; Creates accountabilities to ensure department are productive
- Functional Competence: Understands the unique needs of the professional customer; Working knowledge of IBM computer system used by The Home Depot stores

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