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Front Desk Receptionist

3 months ago

Richmond, United States Commonwealth Pediatrics Full time

Commonwealth Pediatrics is an independent pediatric practice of highly trained pediatricians, nurses, and other dedicated team members serving patients at all three locations throughout Richmond and Midlothian. We’re passionate about providing our patients the best care they need to grow up strong and healthy, empowering families to parent with confidence.

We are committed to providing exceptional and compassionate care for all children in need of medical attention. Our philosophy is simple: we strive each day to exceed expectations.

**JOB DESCRIPTION**:
Patient Schedule and front-end receptionist requires excellent customer service skills with patients, employees, and the public. Applicant must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized and be able to manage demanding workload with accuracy.

**DUTIES AND RESPONSIBILITIES**:

- Schedules office visits for patients with appropriate provider and time/location slot.
- Answering multi-line phones.
- Register patients.
- Interfaces with appropriate clinical staff to ensure a cohesive working relationship in providing patient care serves.
- Enters notes/special instructions needed for scheduling in the electronic medical record.
- Completes accurate documentation with patients.
- Provides accurate, detailed information to patients regarding appointment and documentations.
- Confirms patient's insurance; Collect Co-Pays and balances.
- Assists other members of the department as needed.
- Other duties as assigned.

**REQUIREMENTS**:

- Highschool Diploma (or equivalent) (required)
- Knowledge of medical terminology (preferred)
- Bilingual - Spanish (Highly desired)

Pay: $15.00 - $16.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Healthcare setting:

- Private practice

Medical specialties:

- Pediatrics

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)
- Medical terminology: 1 year (preferred)
- Computer skills: 1 year (preferred)

Work Location: In person