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Manager, Operations

4 months ago


New York, United States Walmart Full time

Position Summary...

What you'll do...

**Local Marketplace, Alcohol Delivery Strategy & Operations Manager**

Want to use your critical thinking, customer obsession, and creativity to build a new local e-commerce shopping experience within Walmart's ecosystem? The Walmart Local Marketplace team is looking for a strategic leader to launch and scale a new capability within Walmart Marketplace: local alcohol delivery from 3rd party sellers. This person will partner closely with Legal, Compliance, Product, Sales, and Marketing teams to develop our launch and expansion strategy and lead our GTM execution. They will develop program KPIs and analyze business progress, evaluate results and learnings, and deliver recommendations to drive outcomes and optimizations.

About Walmart Local Marketplace

You Will Be Successful If
- You're customer obsessed. You have experience developing and optimizing new customer experiences within tech
- You're data driven and leverage insights to make informed and impactful decisions.
- You build trust quickly and are an effective communicator. You are able to lead complex initiatives across various functions and stakeholders and have deep experience managing tech and product partnerships. Experience working closely with legal and compliance stakeholders a plus
- You're a strategic problem solver. You can break down complex and ambiguous issues, formulating and testing hypothesis and developing and communicating succinct recommendations
- You're a tenacious project leader; you enjoy getting in the weeds, you are detail-oriented and highly organized
- You understand the local e-commerce landscape and the last-mile delivery space. You are constantly looking for ways to set us apart from the competition and are passionate about retail tech.
- You have a proven track record of storytelling through data to influence business strategy, gain stakeholder buy-in and drive outcomes

You'll make an Impact by
- Monitoring the performance of our recently launched alcohol delivery markets and operationalizing plans that can lead to higher customer satisfaction and conversion
- Becoming an expert in alcohol operational compliance requirements and guiding cross functional partners with execution of marketplace improvements
- Researching alcohol delivery industry standards to inform both our business and product strategy
- Exhibiting a growth mindset and ability to operate in ambiguous environments in a highly matrixed org

What you'll need
- 3-5 years related experience in Consulting, Business Operations, Strategy, or related field
- Comfortable leading strategic initiatives and operationalizing tactical projects in a fast-paced environment, managing several priorities and staying organized throughout
- Demonstrates creativity, perseverance and flexibility in the face of change, obstacles, competing demands and priorities. You can work seamlessly
- Experience in consumer-focused retail or e-commerce environment
- Self-starter with analytical skills (SQL, Tableau, Looker experience preferred)
- Excellent critical thinking and communication skills
- Highly organized, experience program managing complex initiatives across stakeholders (business, tech, legal, etc.) to manage timelines and deliver results. Conveys a sense of urgency to motivate others and achieve goals
- An entrepreneurial spirit and derive fulfillment from building new businesses initiatives from beginning stages

**Live our Values**

**Culture Champion**
- Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

**Servant Leadership**
- Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

**Embrace Change**
Curiosity & Courage
- Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Digital Transformation & Change
- Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer

**Customer Focus**

**Strategic Thinking**
- Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

**Focus on our Associates**
Diversity, Equity & Inclusion
- Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team.

Collaboration & Influence
- Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

**Talent Management**
- Crea