Lab Services Coordinator

7 days ago

Newton, United States Dana-Farber Cancer Institute Full time

**Job ID**:
40441

**Location**:
300 Boylston St., Newton, MA 02467

**Category**:
Research Laboratory

**Employment Type**:
Full time

**Work Location**:
**Onsite**: 100% onsite

Overview

**Hours**: Monday - Friday, 9:30am - 6:00pm.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

**Responsibilities**:
Reporting to the Practice Manager and working under the guidance of the Lab Services LSC Lead, this mission critical position is responsible for the following:
**Check-In/Administrative**:
Verifies complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines
Acquires, enters and links verbal lab orders from Providers
Maintains confidentiality of Protected Health Information (PHI)
Performs past-pending reconciliations
Provides superior customer service to all patients, family members, physicians and staff in accordance with the DFCI Customer Service Standards
**Performs front desk check-in functions**: verifies patient identification; prints patient wristbands; assigns Real-Time Locating System (RTLS) badges; and asks patients screening questions. Prints and reviews appointment schedules for patients
Notifies nursing and lab staff of issues as needed
Answers telephone and provides general disease or program-specific information to callers within the scope of knowledge and authority
Reviews missing labs reports and works with staff from other departments to resolve missing labs
Identifies inconsistencies with, or outstanding questions regarding lab panel orders. Works directly with Providers to reconcile the order to prevent a delay for the patient
Transports wheelchair patients or arranges for patient Escorts and/or wheelchairs

**Imaging Services**:
Creates orders and imports outside images from digital media into Epic
Understands and uses Picture Archiving and Communication System (PACS), applicable image upload software, and computer equipment to import images from digital media to PACS
Troubleshoots images and collaborates with Imaging Department, when necessary, to resolve and successfully import images into PACS
Manages and reconciles all patient CDs from intake to upload completion. Works collaboratively with team members to ensure efficient completion of daily work queue
Mails requested CDs back to patient or discarding of CDs per departmental guidelines

**Patient Experience**:
Delivers outstanding customer service to internal and external customers
Timely and accurately responds to the needs of internal and external customers
Ability to deescalate patient grievances, maintain customer service standards, and involve department leadership as necessary

**Communication and Collaboration**:
Demonstrates ability to effectively communicate across leadership levels and with varying audiences
Synthesizes and communicates complex information in patient friendly terms
Works effectively as a member of the team and across functional teams
Fosters a sense of shared responsibility among the team

**Emergency Response**:
Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills

**Regulatory Compliance and Quality Improvement**:
Compliance with DFCI policies and procedures
Understanding their role and responsibility in obtaining successful Joint Commission accreditation
HIPPA regulation compliance
Completion of assigned AEU and Health Stream competencies
Actively participates and provides constructive feedback on quality improvement projects

**Information Technology**:
Maintains a level of competency in all operational systems including: Epic, RTLS, Outlook, Sunquest, QuickBase, Centricity and LifeIMAGE
Actively engaged in system upgrades and effected operational changes
**Manages supply of RTLS badges including**: assembling, maintaining, collecting, distributing, cleaning, and troubleshooting problem badges
Actively participates in system(s) downtime and confidently moves seamlessly between normal operations and downtime procedures

**Qualifications**:
**Lab Services Coordinator I**:
Bachelor’s degree preferred. Prior customer service experience preferred.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:
Excellent verbal and written communication skills
Excellent customer service skills and ability to perform under pressure
Ability to multi-task and function as an integral member of the team
Stron

  • Travel Cath Lab Technologist

    1 month ago

    Newton, United States Fusion Medical Staffing-Cath Lab Remote Work Freelance Full time

    Fusion Medical Staffing-Cath Lab is seeking a travel Cath Lab Technologist for a travel job in Newton, Massachusetts. Job Description & Requirements Specialty: Cath Lab TechnologistDiscipline: Allied Health ProfessionalStart Date: 06/16/2024Duration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelFacility DetailsFacility: Please Contact...

  • Travel Nurse RN

    6 days ago

    Newton, United States Fusion Medical Staffing-Cath Lab Full time

    Job DescriptionFusion Medical Staffing-Cath Lab is seeking a travel nurse RN Cardiac Cath Lab for a travel nursing job in Newton, Massachusetts.Job Description & RequirementsSpecialty: Cardiac Cath LabDiscipline: RNStart Date: 07/15/2024Duration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelFacility DetailsFacility: Please Contact for...

  • Travel Cath Lab Tech

    1 week ago

    Newton, New Jersey, United States Emerald Health Services Full time

    Epic Travel Staffing is hiring a Travel - Cath Lab Tech Shift : Days / 7a-5p, 10x4, 40 hours per week, with on call Length : 8 weeks On-call required. Min 1 shift per week and weekend rotations Requirements: NJ License 1 Year Experience Cardiac Cath lab experience IABP experience High School Diploma or GED BCLS ACLS RCIS certification...

  • Client Service Coordinator

    1 week ago

    Newton, Massachusetts, United States Banfield Pet Hospital Full time

    Passionate Customer Service Professional Needed. Must Love Pets.Banfield Pet Hospital - Newton, MAJob DescriptionClient Service Coordinator needed for Banfield Pet Hospital in Newton, MASUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...

  • Client Service Coordinator

    1 month ago

    Newton, United States Banfield Full time

    Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and...

  • Membership Services Coordinator

    2 weeks ago

    Newton, United States West Suburban YMCA Full time

    Membership Service Coordinator Full Time Wells Ave, Newton, MA, US **Salary Range**:$19.00 To 21.00 Hourly The West Suburban YMCA is looking for a Member Service Coordinator to join our team at our Wells Ave location! Hours for this position would be 5AM-1PM Monday-Thursday and one 8 hour shift on Sundays (hours may vary). Great benefits included, 12%...

  • Biodiesel Lab Supervisor

    3 weeks ago

    Newton, United States Chevron Full time

    Performs laboratory experiments and tests utilizing instructions and/or standard methodology; interprets results and conducts analyses in support of product and process research and development. Chevron is accepting online applications for the position Biodiesel Lab Supervisor through June 20 2024 at 11:59 p.m. (CT) Responsibilities for this position...

  • Membership Service Coordinator

    2 weeks ago

    Newton, United States West Suburban YMCA Full time

    The West Suburban YMCA is looking for a Member Service Coordinator to join our team at our Wells Ave location! Hours for this position would be 5AM-1PM Monday-Thursday and one 8 hour shift on Sundays (hours may vary). Great benefits included, 12% retirement contribution once vested, FREE family membership, diverse and inclusive work environment - be a...

  • Travel Nurse RN

    3 weeks ago

    Newton, United States Specialty Professional Services Full time

    Our Client is currently seeking Cath Lab for positions in NEWTON, NJ for a 5x8 Days shift. The ideal candidate will possess a current NJ license or Compact license Depending on the state. You must have a License and at least 1 years of recent experience as a Cath Lab. Gross Pay Range > 2379.16 South or North of this range depending on your location from the...

  • Employee Services Coordinator

    3 weeks ago

    Newton, United States Bright Horizons Family Solutions Full time

    Are you looking for part-time work? Would you like to work with a company that has consistently been honored as one of FORTUNE Magazines "100 Best Companies to Work For"? Do you have excellent customer services skills and a keen eye for detail? If so, our part-time opening for an Employee Services Coordinator may be for youAs one of our Employee Services...

  • Policy and Documents Coordinator

    4 weeks ago

    Newton, United States Health Ministries Clinic Full time

    Job DescriptionJob DescriptionThe Policy & Documents Coordinator is responsible for the document management process of all formal documents within the clinic. This position:Is responsible for end-to-end management of 300+ published documents, working within standardized procedures for maintaining policies, forms, and meeting minutes.Works with document owner...

  • Lab Manager

    2 weeks ago

    Newton, United States Thorlabs Full time

    Purpose of the Position This position is responsible for managing a 2000 square foot R&D lab and a shared prototyping lab, both of which are used for evaluation and development of new Thorlabs products. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. Essential Job...

  • Lab Manager

    1 week ago

    Newton, New Jersey, United States Thorlabs Full time

    Purpose of the Position This position is responsible for managing a 2000 square foot R&D lab and a shared prototyping lab, both of which are used for evaluation and development of new Thorlabs products. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. Essential Job...

  • Genetic Testing Coordinator

    1 week ago

    Newton, United States Dana-Farber Cancer Institute Full time

    **Job ID**: 39931 **Location**: 300 Boylston St., Newton, MA 02467 **Category**: Allied Health **Employment Type**: Full time **Work Location**: **Hybrid**: 2-3 days onsite/week Overview The Division of Cancer Genetics and Prevention is a team of medical oncologists, gastroenterologists, geneticists, genetic counselors, and nurses who provide cancer...

  • Sales and Service Coordinator

    3 days ago

    Newton, United States LVMH Group Full time

    Sales and Service Coordinator - Full Time Country / Region : United States City : Newton Business group: Selective Distribution Contract type: Permanent Job Function: Retail Reference No.: 250555 Date of publication: 2024.06.21 Position Sales and Service Coordinator - Full Time Profile Job ID: 250555 Store Name/Number: MA-Chestnut Mall (0350) Address: 199...

  • Sales and Service Coordinator

    1 month ago

    Newton, United States LVMH Group Full time

    Sales and Service Coordinator - Full Time Country / Region : United States City : Newton Business group: Selective Distribution Contract type: Permanent Job Function: Retail Reference No.: 247782 Date of publication: 2024.05.13 Position Sales and Service Coordinator - Full Time Profile Job ID: 247782 Store Name/Number: MA-Chestnut Mall (0350) Address: 199...

  • Sales and Service Coordinator

    3 weeks ago

    Newton, United States LVMH Group Full time

    Sales and Service Coordinator - Full Time Country / Region : United States City : Newton Business group: Selective Distribution Contract type: Permanent Job Function: Retail Reference No.: 247782 Date of publication: 2024.05.13 Position Sales and Service Coordinator - Full Time Profile Job ID: 247782 Store Name/Number: MA-Chestnut Mall (0350) Address: 199...

  • Sales and Service Coordinator

    4 weeks ago

    Newton, United States Sephora Full time

    Job ID: 247782 Store Name/Number: MA-Chestnut Mall (0350) Address: 199 Boylston Street, Newton, MA 02467, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full Time Position Type: Regular Your Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping experience...

  • Sales and Service Coordinator

    1 month ago

    Newton, United States Sephora Full time

    Job ID: 247782Store Name/Number: MA-Chestnut Mall (0350)Address: 199 Boylston Street, Newton, MA 02467, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping experience for...

  • Sales and Service Coordinator

    3 weeks ago

    Newton, United States Sephora Full time

    Job ID: 247782Store Name/Number: MA-Chestnut Mall (0350)Address: 199 Boylston Street, Newton, MA 02467, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Coordinator, you'll be a key player in our mission to provide an exceptional shopping experience for...