Employee Services Coordinator

4 weeks ago

Newton, United States Bright Horizons Family Solutions Full time

Are you looking for part-time work? Would you like to work with a company that has consistently been honored as one of FORTUNE Magazines "100 Best Companies to Work For"? Do you have excellent customer services skills and a keen eye for detail? If so, our part-time opening for an Employee Services Coordinator may be for you

As one of our Employee Services Coordinators, you will be responsible for auditing and processing tuition reimbursement applications for our valued EdAssist clients. Our ideal candidate will be highly motivated, a self-starter (as this is a fully remote position), and will be able to manage multiple clients with relative ease.

Bright Horizons is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees' career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.

What you will be doing:

  • Act as an independent reviewer to ensure policy compliance.
  • Answer phone calls and respond to emails, answering questions from clients
  • Follow the tuition policy of all our corporate clients.
  • Proof grades and receipts against submissions and client requirements.
  • Ensure appropriate tuition discount is applied to invoices prior to submission for payment.
  • CRM Processing of Cases and Help tickets submitted by employees.
  • 4pm - 8pm EST, Monday - Friday Schedule. In addition, you must have the flexibility to work up to 40-hours/week during peak season (January, May, and August).

What we hope you will bring to this role:

  • A minimum 2 years of customer service.
  • Auditing experience, experience in higher education institution, and a BS/BA degree preferred.
  • High level of computer proficiency is essential.
  • Must possess strong interpersonal, as well as verbal and written communication skills.
  • Strong attention to detail.
  • Proven ability to learn and utilize proprietary software and reporting tools.
  • Ability to work in a fast-paced and highly dynamic environment.
  • 4pm - 8pm EST, Monday - Friday Schedule. In addition, you must have the flexibility to work up to 40-hours/week during peak season (January, May, and August).

Compensation Range:

The hourly rate for this role is: $20.00 / hour

Compensation Range: $18.00 / hr

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you'll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we're as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you'll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at or

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at or Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

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