InTake/Scheduling Coordinator

3 weeks ago


Dover, United States Vicdania Home Health Full time

The Intake/Scheduling Coordinator will:

  • Provide superior customer service while answering the phones and directing customer calls to the appropriate staff.
  • Monitor and address referrals from different online home health referral portals.
  • Verify insurance eligibility for incoming referrals and refer to clinical team for review.
  • Determine home health disciplines needed from referral and verify that patients are established with PCP.
  • Answer phones, receive all intake information and enter referral information into EMR
  • Complete intake forms and route them appropriately for admissions approval to Clinical Director
  • Initiate authorization process, and review of cases on a weekly basis
  • Schedule initial discipline visits (SN, PT, HHA).
  • Call potential patient on the day before admission to verify discharge date and inform them that agency clinician will call to schedule initial visit.
  • Communicate on a routine basis with all Intake partners to maintain smooth relations and to obtain needed information
  • Confer with Clinical Director on all complaints; ensures that appropriate documents are compiled and a response is provided to appropriate stakeholders in a timely manner
  • Must have substantive experience in working referral/Intake related tasks in an interdisciplinary (RN, PT, OT, ST, CSW, CNA) Home Health Agency or related Health Care Organization
  • Complete mandatory Missed Visit Reporting as directed by the state.
  • Create, maintain and handle staffing/client scheduling.
Qualifications for an Intake/Scheduling Coordinator:
  • High School Diploma and preferrable Medical Coding/Billing education.
  • Prior knowledge of/experience with Medicare, Medicaid and commercial insurance prior authorization process.
  • Prior medical office experience preferred.
  • Strong computer skills required (electronic medical record).
  • Excellent communication and interpersonal skills.
Vicdania offers:
  • A comprehensive benefits plan that includes the following: Paid holidays, PTO accrual, medical health plan, and direct deposit.


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