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Onsite Service Technician

3 months ago

Falls Church, United States Xerox Full time

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional **Onsite Service Technician** to delight our customers.

Primary Responsibilities:

- ** Offer outstanding service to our clients.** Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
- ** Use electromechanical skills to repair devices**.** Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
- ** Take responsibility for customer satisfaction** by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment
- Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
- Deliver customer training on assigned products to improve end user knowledge of equipment functionality

**Skills and Qualifications**:

- Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
- Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.
- Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components.

**Here’s what success looks like in the first 60 days**:

- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

- Comprehensive understanding of our company and customer service culture
- Clear expectations in reference to call load, territory alignment and client satisfaction
- Thorough knowledge base of the equipment and inventory needs to support your territory
- Able to actively and correctly complete service calls independently.

Additional Benefits:

- Substantial growth opportunities for future career development within a supportive and collaborative company culture
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
- Paid time off, plus holidays and personal days

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