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Part Time Patient Service Representative

4 months ago

Oconomowoc, United States UnitedHealth Group Full time

**Opportunities with ProHealth Care, part of the Optum family of businesses.** ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind **Caring. Connecting. Growing together.**

Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.

This position is part-time. Employees are required to have flexibility to work 2 holidays per year and on a 2-week rotation schedules:

- Week 1: Tuesday, Wednesday, Friday, Saturday (3:00pm - 11:00pm)
- Week 2: Sunday, Wednesday (3:00pm - 11:00pm)

It may be necessary, given the business need, to work occasional overtime. Our office is located at 791 Summit Ave, Oconomowoc, WI 53066.

We offer 4-6 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

**Primary Responsibilities**:

- Greets visitors and patients in person.
- Communicates by telephone or video conferencing, upholding excellent customer service.
- Handles confidential information appropriately by protecting and disclosing information to only those authorized.
- Prioritizes by assessing and analyzing information to identify immediate emergency needs.
- Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on - call schedules to ensure appropriate communication to ProHealth Care Physicians.
- Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible.
- Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily.
- Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed as needed.
- Provides wayfinding instructions and assists with hospital information as requested.
- Coordinates patient admission needs, bed assignments, and tracking boards where applicable.
- Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed.
- May perform other duties upon request.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications**:

- High School Diploma / GED OR Equivalent Experience
- Must be 18 years of age or older
- Experience with Microsoft Office Products
- Previous customer service experience in an office setting or professional work environment
- Ability to work a variety of shifts to support a 24-hour operation system
- Ability to work 2 holidays each year
- Ability to work 2-week rotation - Week 1: Tuesday, Wednesday, Friday, Saturday (3:00pm - 11:00pm); Week 2: Sunday, Wednesday (3:00pm - 11:00pm)

**Preferred Qualifications**:

- 2+ years of scheduling experience in a clinical setting
- 2+ years customer service experience in a hospital setting
- Knowledge of medical terminology
- Experience with electronic medical records system
- Experience in a medical office or hospital admitting/registration office

**Soft Skills**:

- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast paced environments
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
- Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability stat