Sales, Catering and Conference Services Coordinator

7 days ago

Houston, United States Sonesta Full time

**Job Description Summary**

The Sales, Catering and Conference Services Coordinator executes the sales strategy of the hotel, as defined by the Director of Sales. The Coordinator will assist the team with the day-to-day functions of the sales, catering, and conferences services departments to enable managers to maximize selling and servicing time.

**Responsibilities include, but are not limited to the following**:

- Ensure all guests are treated in an efficient and courteous manner.
- Perform general administrative duties, including:

- answering multi-line telephone, filing, and copying
- composing contracts, proposals, addendums, letters, memos, banquet event orders, diagrams, and other correspondence.
- Processes all paper flow in and out of Sales, Catering, and Conference Services Department.
- Maintains several filing systems of functions, client, as well as pertinent hotel records and information.
- Phone coverage and assist clients as needed.
- Coordinate Group Turnovers with appropriate outlets.
- Assist with creation and print production of group, catering, and conference services-related collateral when needed.
- Coordinate group client reservation requests and liaise with Reservation Department.
- Oversee guest amenities for arriving VIP’s and/or clients
- Compile sales kits and client gifts
- Handle/forward guest requests, guest inquiries, questions, complaints in a courteous and timely manner.
- Be familiar with hotel services and the ability to convey those services to clients and guests.
- Liaise with Accounting regarding billing, commission, deposits, no-show waives, etc.
- Fill out group history requests.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Carry all assignments through to accurate completion.
- Assist Director of Sales & Marketing with social media & Marketing duties when needed.
- Responsible for data collection and tracking production reports.
- Perform other work-related duties as assigned by Management.
- Assists the Department Managers by checking function room setups, showrooms and communicating with other hotel departments as requested
- Run marketing and sales reports through the Delphi system as needed, for month-end reporting and budgeting.

The individual must possess the following knowledge, skills, and abilities:

- Excellent written and verbal communication skills
- Strong administrational, organization and follow-through abilities
- Strong internal and external customer interaction skills
- Superior time management and ability to multi-task
- Proven analytical and quantitative skills
- Proven guest relation skills.
- Able to work independently and as a team member.
- Ability to communicate with guests and to be able to direct/escort them to various facilities and functions within the hotel.
- Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.
- Word, Excel, Outlook, and PowerPoint
- Ability to type a minimum of 50 wpm.
- Delphi FDC required
- Opera experience preferred

**Essential Elements**:

- Ability to adhere to Sonesta grooming standards.
- Ability to read and understand diagrams and count.
- Ability to move freely within the whole hotel area.
- Ability to stand and sit for prolonged periods of time.
- Ability to perform basic arithmetic, including the use of percentages.
- Ability to read and write effectively, including maintaining filing systems.

**Education**
High School or equivalent education required. College degree preferred.

**Experience**:
2+ years previous hotel sales, catering and conference services administrative experience required. Previous hotel conference services administrative experience preferred.

**Additional Job Information/Anticipated**

**Pay Range**

**Benefits**

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts

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