House Attendant

1 month ago

Los Angeles, United States The Los Angeles Country Club Full time

**Position Summary**

Clean all public areas, employee areas and golf course bathrooms, tennis pro office, maintenance dorms and offices as assigned, in accordance with established quality and performance standards. Assist in the moving of furniture from various locations to accommodate banquet needs. Additional responsibilities include those of a Bellman and Doorman when needed. Performs duties for scheduled projects related to maintenance as assigned by the Department Head.

**Position Responsibilities**
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and Club requirements
- Ensure security of any assigned keys and radios
- Review assignment sheet and update completed assignments
- Organize work duty priorities
- Review assigned area and complete general removal of any trash or debris on floors
- Collect linen carts from the laundry with clean linen and supplies. Transport linen carts to appropriate floor closets and neatly stock according to diagram
- Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep and wax floor’ remove non-floor closet items and transport to proper storage areas
- Remove all dirty linen from assigned Room Attendants carts and closets and transport to the laundry
- Remove all dirty glasses from assigned Room Attendants’ carts and closets. Transport to kitchen’s dish room glass washer and wash glass. Return clean and capped glasses to floor closets and place in racks
- Clean designated areas with proper chemicals, tools and equipment
- Wipe down all surfaces of ice machines, counters and shelves
- Ensure that nothing is stored in stairwells
- Check under furniture for debris and remove if present
- Inspect condition of all furniture for tears, rips and stains and report damages to Housekeeping Office. Dust and polish all woodwork
- Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents
- Clean all lamps, light fixtures, light switches and check for proper working condition
- Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned
- Remove dust on drapes weekly and realign to correct position daily
- Remove dust, dirt, marks and fingerprints from door and door frames
- Remove stains, scuff marks, and dust from baseboards, ledges and corners
- Polish all brass surfaces to a high gloss
- Empty trash containers, ashtrays and ash urns in public areas into proper containers for recycling
- Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, buffers, vacuums, wet vacuums, extractor, shampoo machine, etc). Replace floor mats. Remove debris from elevator tracks
- Empty vacuum cleaner bags, replace and clean machines
- Provide timely delivery of ay items requested by guests. Retrieve items from guest rooms and return to proper storage areas
- Handle member requests for shoe shines as assigned; retrieve shoes from guest room, shine shoes and return to guest room
- Report any damages or maintenance problems to Housekeeping Office
- Turn over any lost and found items to the Front Desk
- Handle guest complaints by following proper Club and department procedures
- Ensure confidentiality of members and their guests
- Ensure security of Suite access and Club property
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures
- Report to Housekeeping Office and management any health and safety hazards
- Move furniture using correct equipment and or with assistance, exercising care and safety procedures
- Assist guests with luggage and assist Front Desk as assigned
- Make up rollaway beds; transport to designated rooms
- Turn mattress and box springs according to rotation schedule
- Maintain organization and inventory of Club furniture in the bungalows
- Stock Housekeeping Department supplies.
- Assist in linen inventory
- Collect soiled linen for linen service pickup

**Qualification Standards**
- Ability to count
- Ability to clearly and pleasantly communicate in English with members, guests, management and co-workers to their understanding, both in person and on the radio.
- Ability to provide legible communication and directions.
- Knowledge of computers and general office equipment
- Previous experience in cleaning public buildings
- Prior guest relations training.
- Knowledge of proper chemical handling

**Education**
- High school graduate or equivalent vocational training.

**Experience**:

- 2 years prior experience in cleaning large public spaces.
- Prior Guest relations training
- Experience handling cleaning machinery
- Knowledge of proper chemical handling

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