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Assistant General Manager/remington Hotels

3 months ago

Milwaukee, United States Holiday Inn Milwaukee Riverfront Full time

Holiday Inn Milwaukee Riverfront, a proud member of the Remington family of properties, is dedicated to providing exceptional hospitality and memorable experiences for our guests. Nestled in the heart of Milwaukee, our hotel offers comfort, convenience, and unparalleled service to travelers from around the world. We believe in fostering a positive and collaborative work environment where every team member plays a vital role in delivering outstanding guest experiences.

What We Are Looking For:

- Collaborate with the General Manager to develop and implement strategic plans to achieve operational excellence and financial targets.
- Oversee daily hotel operations, including front desk, housekeeping, maintenance, and food and beverage departments.
- Lead and motivate team members to deliver exceptional service and exceed guest expectations.
- Ensure compliance with brand standards, company policies, and procedures.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
- Assist in recruiting, training, and evaluating staff members to maintain high standards of performance and professionalism.
- Foster a positive work environment that promotes teamwork, open communication, and continuous learning and development.
- Handle guest inquiries, concerns, and complaints in a timely and effective manner, striving to resolve issues and enhance guest satisfaction.
- Maintain effective communication with other departments and external partners to coordinate activities and maximize efficiency.
- Assist with budget preparation, expense control, and revenue management to optimize financial performance.

**Qualifications**:

- Minimum of 3 years of progressive experience in hotel management
- Strong leadership skills with the ability to inspire and motivate team members to achieve goals and deliver exceptional service.
- Excellent communication, interpersonal, and problem-solving skills.
- Solid understanding of hotel operations, including front office, housekeeping, maintenance, and food and beverage.
- Proficiency in hotel management software
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

Pay: From $51,500.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance

Experience level:

- 3 years

Shift:

- Day shift
- Evening shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work Location: In person