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Assistant General Manager

2 months ago

Milwaukee, Wisconsin, United States CSM Corporation Full time

Job Summary

The Assistant General Manager is a key member of the hotel management team, responsible for assisting in the overall management and operation of the hotel. This position requires strong leadership skills, effective communication, and a passion for delivering exceptional guest experiences.

Key Responsibilities

  • Assist the General Manager in driving revenue, maximizing profit, and ensuring quality service.
  • Manage assigned staff to achieve overall financial results, guest satisfaction, and positive employee relations.
  • Provide exceptional guest service, addressing needs and concerns in a proactive and effective manner.
  • Set a strong example for other associates through exemplary guest service and leadership.
  • Work with the sales team to ensure needs of negotiated accounts and groups are met in an organized and effective fashion.
  • Communicate the needs of clients as identified on Group Resumes and BEOs to appropriate hotel staff.
  • Encourage Guest Services Associates to pass on leads and referrals to the Sales Team.
  • Work with the General Manager to identify potential obstacles to exemplary service.
  • Use available tools and knowledge to suggest ideas to maximize guest satisfaction scores.
  • Communicate results from guest satisfaction surveys with hotel team and address needs and trends that have been identified from the survey results.
  • Work with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.
  • Manage expenses according to budgeted/forecasted guidelines to maximize hotel profitability.
  • Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.
  • Adjusts expenditures according to fluctuating business needs in a timely manner.
  • Utilizes the CSM procurement system effectively and adheres to the approved vendor network for purchasing.
  • Assists with assigned accounting tasks with emphasis on following accounting procedures as outlined in CSMs Internal Accounting Audit.
  • Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
  • Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records.
  • Ensures the new hire training process effectively prepares new team members for their positions.
  • Analyses current training programs and adjusts as needed.
  • Implements new CSM and brand training initiatives in a timely manner.
  • Utilizes training resources effectively and ensures all training requirements are met.
  • Responsible for effectively interviewing, hiring, coaching, and developing hotel associates.
  • Prepares and conducts annual employee reviews in a timely manner.
  • Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable.
  • Motivates hotel staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
  • Effectively addresses areas for improvement determined by CSMs annual Associate Opinion Survey and communicates results from the survey to the hotel staff in a timely manner.
  • Promotes fair treatment and open door policies with all associates.
  • Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs.
  • Demonstrates clear and effective written and verbal skills.
  • Promotes a productive, professional, and collaborative work environment.
  • Provides clear direction to the hotel team.
  • Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs.
  • Leads and participates in monthly Safety Committee Meetings.
  • Assists in conducting routine inspections of the hotel operation/building to maintain standards of CSM, brand, local, state, and federal regulations.
  • Ensures a clean and safe work environment.
  • Understands the importance of handling all guest and employee accidents/incidents in a timely and effective manner while following CSM policy.
  • Completes CSM incident reports and follows up within appropriate time frame.
  • Assists in promoting corporate safety programs and initiatives.
  • Ensures OSHA/SDS Management and Compliance.

Requirements

  • High school diploma or GED required.
  • College degree or equivalent experience required.
  • Prefer multi-department knowledge/experience.
  • Should possess strong leadership skills.
  • Outstanding organizational skills, the ability to quickly identify priorities, and flexibility in assuming additional responsibilities and goals according to the needs of the hotel are essential to the position.