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Customer Service 19 Hour

3 months ago

Union Mills, United States La Porte County Public Library Full time

Description:
**Job Title**: Customer Service

**Classification**: Clerical

**Location**: Union Mills/Hanna

**Reports To**: Circulation Supervisor

**Position Type**: Non-Exempt

**Grade**: I

**JOB PURPOSE**

Uses the Library’s Customer Service Standards to create positive customer interactions and experiences on a daily basis.

**ESSENTIAL RESPONSIBILITIES**
- Applies LPCPL’s customer service standards (courtesy, professionalism, attitude, safety, quality)
- Provides high quality customer service (answers customer questions, helps customers find library materials)
- Assists customers with use of public computers, personal devices, and basic office equipment
- Promotes library classes, events, and services to customers
- Handles materials (checks materials in and out; empties book returns; processes requested items; inspects, shelves & shifts materials; maintains orderly shelves)
- Maintains customer accounts (sets up new customer accounts, makes changes to customer information, and reconciles customer accounts)
- Operates a point-of-sale system and cash handling (counts, collects, and records cash and credit transactions)
- Creates a safe and clean environment for customers and staff
- Applies Code of Conduct policy consistently with all customers
- Abides by established policies and procedures

**Requirements**:

- You have a high school diploma or equivalent and specialized training applicable to position
- You have previously worked in customer service for one year
- You are comfortable and confident working in an environment with a variety of hardware devices and software products, and willingness to learn new technologies
- You have cash handling experience using a cash drawer, register, and credit card machine
- You welcome working with all people from your community
- You are positive, adaptable, and forward thinking
- You display appropriate demeanor at all times; this includes dress, body language, and facial expressions
- You can organize materials alphabetically and numerically

**PHYSICAL REQUIREMENTS/WORK ENVIRONMENT**
- Office environment; exposure to materials returned in unfavorable conditions, occasional exposure to outside weather conditions
- Mobility: Frequently lifts and carries 10 pounds; occasionally pushes/pulls up to 50 pounds using cart; frequently sits, stands, kneels, squats, bends, twists, grasps, and reaches above shoulders to move materials
- Vision abilities include: close, distance, color, peripheral vision, and depth perception
- Must be able to respond to fire alarms, warning sirens, and phone pages