Tda - Front Desk Receptionist (58494)

5 days ago

Austin, United States DEPARTMENT OF AGRICULTURE Full time

**TDA - Front Desk Receptionist (58494)** **(**00042523**)**

**Organization**: DEPARTMENT OF AGRICULTURE

**Primary Location**: Texas-Austin

**Work Locations**: SFA OFFICES AUSTIN - 11 FLOOR 1700 N. Congress Ste 1100 Austin 78701

**Job**: Office and Administrative Support

**Employee Status**: Regular

**Schedule**: Full-time

**Standard Hours Per Week**: 40.00

**State Job Code**: 0154

**Salary Admin Plan**: A

**Grade**: 13

**Salary (Pay Basis)**: 3,332.00 - 3,332.00 (Monthly)

**Number of Openings**: 1

**Overtime Status**: Non-exempt

**Job Posting**: May 24, 2024, 12:03:25 PM

**Closing Date**: Jun 3, 2024, 11:59:00 PM

**Description**

**FRONT DESK RECEPTIONST**

**Salary Information**:$3,332.00/MO. - A13**

**State Classification**: Administrative Assistant III - 0154

**FLSA Status**: Nonexempt

**Posting Number**: 24-58494-2R

**Location**:Austin, TX**

**HOW TO APPLY**

**WHO ARE WE**

The Texas Department of Agriculture’s key objectives are to promote production agriculture, consumer protection, economic development and healthy living.

**WHAT YOU’LL DO**

The Front Desk Receptionist will provide a variety of complex administrative and technical support functions for the Agency Administration division of the Texas Department of Agriculture (TDA) to facilitate the overall efficiency and effectiveness of agency operations. You will answer inquiries, provide information to the general public and greet and refer visitors of TDA. You will provide back-up administrative support for other Operational Support services staff, as needed. You will work under general supervision with moderate latitude for the use of initiative and independent judgment.

**PRIMARY RESPONSIBILITIES**

Answer and respond to a high volume of incoming telephone calls on a multi-line telephone system in a prompt, courteous and professional manner.

Assist callers and monitor the Customer Relations mailbox by referring constituents to the appropriate TDA personnel, which involves obtaining information and making determinations on appropriate agency programs to refer constituents.

Greet guests/officials from all levels of city, county, state and federal governments, as well as from the public and private sectors, in a prompt, courteous and professional manner.

Notify appropriate TDA personnel when guests arrive and/or refer them to the appropriate agency personnel.

Coordinate and maintain record keeping and filing system for correspondence, forms, reports and documents in accordance with

Agency Records Management Policy. Serve as the section’s records coordinator.

Assist in maintaining the Comptroller of Public Accounts system for tracking agency vehicles.

Assist in maintaining central office motor pool vehicles to include scheduling of motor pool vehicles, motor pool fleet files and motor pool vehicles for regularly scheduled maintenance.

Assist in receiving building maintenance trouble calls; and report through the Texas Facilities Commission’s General Maintenance Portal tracking system and ensure completion of trouble calls.

Follow all TDA policies and procedures.

Perform other duties as assigned.

**Qualifications**

**QUALIFICATIONS/REQUIREMENTS FOR THE POSITION**:
Bachelor’s Degree _(a high school diploma and two years full-time work experience as receptionist may substitute for a bachelor’s degree)._

Three **(3)** years work experience as a receptionist for a front office/main area, greeting visitors, answering and routing phone calls.

Bilingual speaking ability in English and Spanish.

**KNOWLEDGE, SKILLS & ABILITIES**

Knowledge of office practices and administrative procedures; of agency programs, policies and procedures.

Skill in providing excellent customer service for both internal and external customers; in the use of standard office equipment and software; and accurate typing and data entry skills.

Ability to implement administrative procedures; to interpret rules, regulations, policies, and procedures; to communicate effectively, both orally and in writing; to provide guidance to others; to learn and follow TDA policies, procedures, programs and services; to maintain composure when handling difficult customers/questions; to interact in a professional manner with co-workers and the public; to maintain a professional appearance and environment; to exercise sound judgment and discretion; and to maintain the highest level of confidentiality.

**PHYSICAL REQUIREMENTS & WORKING CONDITIONS**

Normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking; standing; pulling and pushing; kneeling, stooping and bending; performing tasks requiring fine motor skills and coordination; and safely lifting and carrying items weighing up to 30 pounds. Involves repetitive hand/wrist/finger motions while using the computer. Must be able work extended periods at a comput

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