Digital Client Support Analyst

3 weeks ago

Merrillville, United States Centier Bank Full time

Minimum Hourly Rate:

$19.00

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING company that's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

This department typically works Monday-Friday from 8am-5pm.

Supervisory Duties: None

Summary: The Digital Client Support Analyst is a member of the Digital Center of Excellence and provides digital and technical assistance to Centier associates and clients on digital platforms, online portals and mobile apps.

The individual must have strong intersocial skills and be able to deal effectively with client and associate questions, issues and enhancement requests by listening, thinking through all options and responding with the appropriate course(s) of action.

Essential Duties:

- Provide world class customer service to Centier’s departments and clients, answering questions & resolving issues relating to digital platforms, online portals and mobile apps
- Research and provide feedback to a variety of digital system alerts, messages & notifications
- Proficient at systems data entry, documentation, testing and reporting
- Follow Centier Bank’s Essentials of Excellence and exhibit Centier Bank’s Corporate Values

Knowledge, Skills, and Abilities:

- Acquire and maintain an effective working knowledge of Centier Bank’s digital banking platforms, online portals, mobile apps and internal systems
- Be a passionate user of mobile apps, social and messaging platforms in your daily life
- Loves interacting with people and strives to provide exceptional customer service through prolific listening skills, problem solving and attention to detail
- Deadline oriented and has a strong ability to multi-task, prioritize and follow through
- Prior experience with Microsoft Office, live chat, ticketing systems or CRM is a plus

Minimum Qualifications:

- 1-2 years’ experience working in financial services, preferably in a team environment
- 1-2 years customer service experience preferred
- 1-2 years digital experience (e.g. using mobile apps, messaging platforms, live chat) preferred
- High school degree or equivalent. Associates degree or higher preferred
- Strong knowledge of digital banking features
- Strong written and verbal communication skills

Internal Pay Level 6

Once trained the associates may be about to work remotely 2-3 days/week.

What do I do now?
- Refer this opening to others

Disability Accommodation Statement


Equal Opportunity Employer: Disability/Veteran

Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
- Member FDIC_

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