IT Analyst

**Description**

**IT Analyst - Executive Support**

**Full Time Perm**

**Shift**: On-site 5 days a week

**Salary Range**: $77,400 - $116,200

**Location**: Merrillville, IN

**Travel Required**: 25%

The IT Analyst - Executive Support will be a part of the IT End User Services tower working directly with the Executive Leadership and End User team. You will work under the direction of the IT Infrastructure Manager to perform routine assignments.

Your responsibilities may include, but are not limited to:

- Provide technical support to executive board meetings and members onsite and offsite
- Work with a sense of urgency to resolve IT executive leadership issues and requests
- Coordinate connectivity issues with on-site network team
- Maintain current stock of executive device travel package
- Provide direct, hands-on, support to executive incidents
- Assist executives with hosting conference room meetings
- Coordinate office moves/reconfiguration with Facilities when necessary
- Provide conference room support onsite and remote locations

**Minimum Qualifications**
- Bachelor’s Degree or equivalent work experience
- 1+ years of experience in executive IT support
- 1+ years of experience using a ITSM tool such as ServiceNow or Remedy/BMC
- 1+ years of experience supporting Apple iOS, iPadOS, MacOS with Microsoft Endpoint Manager (Intune)

**Preferred Qualifications***
- Knowledge of ITIL processes and metrics
- General working knowledge of the gas and electric utility industry

**Disclaimer**

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

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**Work Authorization**

Authorized to work in the United States without requiring sponsorship.

**Inclusion & Diversity**
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

**Equal Employment Opportunity**
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

**By applying, you may be considered for other job opportunities.**

**Safety Statement**
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

**Salary Range**:
$77,400.00 - $116,200.00

**Posting Start Date**:
2024-06-19

**Posting End Date (if applicable)**:
Please note that the job posting will close on the day before the posting end date.
**Summary**

New position created for Executive Support in Merrillville, Indiana office.