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Per Diem Medical Receptionist

3 months ago

Briarcliff Manor, United States Boston Childrens Health Physicians LLP Full time

**COVID vaccine will be required unless medical / religious exemption**. Seeking a Per Diem Medical Receptionist in Briarcliff, NY. Pay rate $20/hr-$22/hr. This is a per diem position that will be 35 hours per week and that may lead into a permanent position.

Organizational

**Responsibilities**:

- Performs duties to support the goals and objectives of Boston Children's Health Physicians in its efforts to provide quality service and patient satisfaction
- Demonstrate continuing education by completing all required annual trainings, as stated in the Training Curriculum, including but not limited to care coordination, population health management and self-management support techniques.
- Complete annual corporate compliance training
- Understand and effectively communicate HIPAA compliance, corporate compliance and client confidentiality
- Ensure and/or remain in compliance with local, state and federal regulation

Essential Tasks,

**Responsibilities**:

- Phone Responsibilities
- Make appointments in a timely fashion, keeping patient preference to clinician and patient preference to time of day in mind when making the appointment
- Take messages about medical questions to send to the nurse
- Connecting patient to the nurse when there is an urgent need or when the patient is returning a call
- Connect patients to a member of the billing department when requested
- Check in responsibilities
- Greet patients when they approach the front desk and ask for their name and appointment time
- Scan insurance card if a copy is not in MBA, Medent, or both
- Have patient sign financial policy or HIPAA statement if not signed
- Give patients the update history questionnaire for well visits or paper copies of developmental questionnaires
- Direct patients to billing if there is a balance on the account
- Distribute patient portal documents and CHADIS documents if applicable
- Distribute newborn folder—make new copies of the newborn folder as needed
- Distribute adolescent information sheets for adolescent well visits
- Distribute Medical Home Information Letter and PCP selection letter to parents of all new patients
- Mark patient arrived
- Check out responsibilities
- Mark patient checked out
- Look in superbill to see if patient will be due for follow up—make follow up appointment when necessary
- Collect copayments and balances in the form of check, cash, or credit card
- Distribute stickers as requested
- General front desk responsibilities
- Maintain a smiling face and a positive attitude when interacting with patients
- Be aware at what is going on at all of the front desk positions, offer to help if needed
- Be aware of what is happening with CHADIS to assist a patient or provider if needed.
- Maintain HIPAA confidentiality and sensitivity when talking to or about patients
- Help with calling for appointments reminders and rescheduling
- Provide care in a patient-centered manner
- Attend medical home meetings
- Participate in pre-visit planning
- Demonstrate excellence in both internal and external customer service
- Other duties as assigned

BCHP will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law