Customer Care Coordinator

4 days ago

Sterling, United States JK Moving Services Full time

Overview:
Under the direction of the Customer Care Manager, provides service support to residential homeowners to coordinate and orchestrate the transfer of household goods from origin to destination. The Coordinator works as a liaison between the sales representative and the customer and coordinates all aspects of the residential move to ensure high quality service delivery. Position interacts with several service areas within the organization, including Dispatch, Operations, International, Claims, Sales, etc. to ensure that all relocation activities are performed in accordance with contractual and industry guidelines.

**Responsibilities**:

- Maintain communication throughout the move process with customer and internal operations
- Obtain and maintain all necessary information and paperwork to ensure an efficient and timely move
- Alert appropriate parties to any changes, modifications to schedule, etc
- Ensures documents and information inputted internal systems is complete and accurate
- Communicates directly with the client to schedule and confirm appointment times, delivery, and starts times for all assigned jobs within internal systems
- Maintain accurate working files and ensure completion of all pertinent information
- Understand, interpret, and reference sales agreements and vendor relationship contracts.
- Performs follow up activities with sales staff to ensure accurate reporting of data and that all files are complete and thoroughly addressed.
- Processes changes for service requested, updates change of address records, appropriately settles (or ensures proper handling) of any escalations
- Provide outstanding value, excellent communication, a willing attitude, reliability, and a professional image, an assurance of excellence, and customer empathy
- Other administrative duties as assigned.

Qualifications:

- High School Diploma or equivalent
- Experience in the relocation, real estate, or transportation industry required
- Exceptional customer service presence, written and verbal communication skills
- Prefer two to three years’ experience in customer service

About:
JK Moving sets the standard for relocation and logistics excellence and is the largest independent mover across North America, serving a wide array of clients from military service members to homeowners to global corporations and everything in between.

Named among the Best Places to Work for 2023, our dedication to employee satisfaction is not just a badge - it's a way of life. Our JK Community Farm initiative is just one example of how we give back to our community, fighting hunger by growing and harvesting crops and donating them to local food pantries. But that's just the beginning From competitive perks to fun corporate events, JK cultivates an environment where your career thrives alongside our commitment to making a positive impact. Ready to make your impact? Consider joining the JK Moving team today

JK Benefits
- In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:

- World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
- Recruitment and customer referral bonuses
- Company-paid life insurance and accidental death benefits
- Voluntary protection programs for employees and their families
- Service recognition programs
- Safety & performance bonuses
- Tuition reimbursement and student loan repayment assistance
- Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
- Medical and Dependent Care Flexible Spending Accounts (FSAs)
- Health Savings Account (HSA) with employer matching contribution
- Equal Opportunity/Affirmative Action Employer_

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